Yes, your TVS iQube can be driven in rain, however we suggest you carry a raincoat for yourself. The TFT dashboard is also rain-resistant.

Yes, the TVS iQube can be washed at a regular water washing station. However, do not direct the water stream at areas like the charging port, the bag hook area or the underneath the seat regularly. We recommend washing to be done at at the authorised workshop.

No, the iQube comes with a fixed, pre-installed SIM from the factory.

Yes, you can ride the iQube in stagnant water up to a depth of six inches or 150 mm, with all safety precautions taken for the rider. You can be rest assured that all key components below the floorboard are IP67 rated and will not be affected. We recommend you watch out for potholes though.

The TVS iQube comes with three variant options catering to wide variety of our customers’ needs. The TVS iQube 2.2 kWh variant has a top speed of 75 kmph. The TVS iQube 3.5 kWh, TVS iQube S 3.5 kWh & TVS iQube ST 3.5 kWh come with a top speed of 78 kmph and TVS iQube 3.1 kWh and TVS iQube ST 5.3 kWh variants comes with a top speed of 82 kmph.

Here are a few tips to get the best performance out of your TVS iQube.

• Do not hold brakes while riding. Though it is a common practice among scooter riders to hold the rear brakes ever so slightly while riding, it should be avoided as it reduces the life of your brakes and consumes extra energy in the process, thus reducing your efficiency.
• Rapid acceleration and riding at high speeds also uses up your battery faster.
• Maintain the recommended tyre pressure and check periodically (refer to the owner’s manual for correct tyre pressures for your vehicle). If they are under-inflated, their rolling resistance increases as a result, more energy is consumed to move your scooter.

The motor used is an energy efficient low noise BLDC hub motor with 4.4 kW peak power and has been put through rigorous tests in the harshest weather and road conditions.

The TVS iQube has a gradeability of 10 degrees which makes it easy to ride over inclined roads. It has been tested in the high Himalayan mountains and was the first electric scooter to reach the remote Spiti Valley in Himachal Pradesh.

Your TVS iQube comes with a 3-year warranty*, which includes the battery, controller, charger and the motor. Damage caused due to poor maintenance, external factors and negligent use, however, are not covered. Please refer to the terms and conditions listed under Warranty Information in your owner’s manual for further clarification.

*(3 year /30 000 km for TVS iQube 2.2 kWh and 3 year / 50 000 km for remaining TVS iQube variants of 3.1 kWh, 3.5 kWh, S 3.5 kWh, ST 3.5 kWh and ST 5.3 kWh)

Your TVS iQube is equipped with advanced safety features. In case of high ambient temperatures and/ or operating the scooter with heavy loads, the TVS iQube is designed to optimize operating temperatures to maintain utmost safety, which may result in a slight change of performance along with an alert notification on the dashboard.

Yes, you will receive an anti-theft alert notification on your smartphone, depending on your subscription plan and network status, in case your TVS iQube is dragged while it is locked. You can also access the ‘Live Vehicle Tracking’ feature on the TVS iQube app to know the exact location of your scooter at any given time.

Your smartphone will be connected to the vehicle through the mobile app. This can be downloaded by scanning the QR code provided in the user manual or links on the website. https://youtube.com/playlist?list=PLSH22T4RtU6bvhVzinbPH6-j1drUY3mR

No, your connected scooter experience won’t be hampered if you choose to change your mobile number. You must request the change of registered mobile number by contacting your Relationship Manager to process it successfully.

Yes, it is possible to connect as a secondary user, provided he has the necessary information regarding the vehicle and mobile app connectivity.

The HMI controller is a 5-way physical joystick that helps you navigate through various functionalities on the dashboard easily for TVS iQube S and TVS iQube ST

Subscription plans are packaged offerings of services and features that enhance the overall ride experience and vehicle ownership for customers. The connected features on TVS iQube vehicle are packaged in the form of the ‘Basic’ and ‘Advanced’ packs. To avail of this, you will have to purchase the subscription plan by going to the subscriptions section available on the top left hamburger menu on your TVS iQube app. The first year of ‘Advanced’ features is free for a limited period.

The charging times for different variants are as under:

• TVS iQube 2.2 kWh: It takes approximately 2 hours to charge from 0 – 80% with 950 W charger.
• TVS iQube 2.2 kWh: It takes approximately 2 hours 50 mins to charge from 0 – 80% with 650 W charger.
• TVS iQube 3.1 kWh: It takes approximately 4 hours 03 mins to charge from 0 – 80% with 650 W charger.
• TVS iQube 3.5 kWh: It takes approximately 4 hours 40 mins to charge from 0 – 80% with 650 W charger.
• TVS iQube S 3.5 kWh: It takes approximately 4 hours 40 mins to charge from 0 – 80% with 650 W charger.
• TVS iQube ST 3.5 kWh: It takes approximately 3 hours to charge from 0 – 80% with 950 W charger.
• TVS iQube ST 5.3 kWh: It takes approximately 6 hours 50 mins to charge from 0 – 80% with 950 W charger.

• It takes around 3.6 kWh of electricity to fully charge the TVS iQube 3.5 kWh, TVS iQube S and TVS iQube ST 3.5 kWh. This is equivalent to 3.6 units of electricity. Assuming the cost of electricity to be ₹ 7, it would cost you just ₹ 25.20 for charging your TVS iQube from 0% to 100%. This will allow you to cover a distance of 145km per charge.
• It takes around 2.2 kWh of electricity to fully charge the TVS iQube 2.2 kWh. This is equivalent to 2.2 units of electricity. Assuming the cost of electricity to be ₹ 7, it would cost you just ₹ 15.40 for charging your TVS iQube from 0% to 100%. This will allow you to cover a distance of 94 km per charge.
• It takes around 5.4 kWh of electricity to fully charge the TVS iQube ST 5.3 kWh. This is equivalent to 5.4 units of electricity. Assuming the cost of electricity to be ₹ 7, it would cost you just ₹ 37.80 for charging your TVS iQube from 0% to 100%. This will allow you to cover a distance of 212 km per charge.

Fast charging impacts the lifespan of Li-ion batteries and as of now TVS iQube does not support fast charging. We are continuously working on fast charging technology that has the least impact on battery life and would bring it to market at the earliest.

The TVS iQube comes with a 950 W or 650 W (depending on the variant) plug-and-play portable charger that can be used to charge a vehicle at any standard 15 A domestic socket.

Your TVS iQube comes with a standard 950 W or 650 W charger (depending on the variant) that can plug into a 15 A household socket and does not require a separate line or meter to function. In case your designated parking spot is far away from your residence, you may need to arrange for a separate connection.

The TVS iQube’s charging socket only consumes nominal energy - less than a night lamp - in standby mode.

The cluster will show the battery status as 100% and switch off after a delay once fully charged. The registered mobile app, depending on your subscription plan, will show the live battery charging status as 100%.

No, there is no risk to your TVS iQube as it comes equipped with a smart battery management system which prevents overcharging. However, it is always advisable to switch off and unplug the charger once the battery is fully charged.

The charger itself has a cooling fan built in, which cuts in and out depending on the operating temperature. Apart from the fan noise from the new 950 W or 650 W off-board charger for the iQube variants, the charger emits no other noise.

No, the new 650 W and 950 W chargers have been designed for the new TVS iQube specifically. They are not compatible with old generation TVS iQube.

The charger is included in the total cost of the vehicle.

No, it is advised to use TVS provided chargers only to charge your iQube for better performance and longer life of the battery. Usage of chargers not supplied or recommended by TVS will result in loss of warranty for your iQube.

TVS iQube comes with an advanced system that adapts the DTE – Distance to Empty – prediction as per your riding style to provide the most accurate instantaneous range. This will help you plan your rides and charging sessions better. In case you have to go for an unplanned extra mile you can recharge your vehicle at any of the charging stations appearing on the vehicle app. We are continuously trying to bring information about as many charging stations on TVS iQube App to give you maximum options to recharge your scooter. The plug-and-play portable offboard charger makes it easy to carry and can be used at any 15 A domestic socket, making it convenient to use in every situation.

No, the range is not affected by frequent charging.

Absolutely. The TVS iQube has the lowest discharge rate of any electric scooter, in the category. It loses only about 5% charge for 10 days of non-operation. That means, even if you took a month-long vacation, your scooter would’ve only dropped by roughly 15% of charge when you got back. For best results, ensure you leave your TVS iQube with at least 50% charge.

In terms of IDC range, TVS iQube ST 5.3 kWh has a maximum range of 212 km* per charge, TVS iQube 3.1 kWh can reach up to 123 km per charge, TVS iQube 2.2 kWh can reach up to 94 km per charge and remaining variants can reach up to 145 km per charge

(*Eco Mode with Solo rider and under standard testing conditions)

With the key-off condition, the battery will discharge roughly by 5% in 10 days. Kindly ensure to charge your vehicle once every 15 days.

The battery is protected by an aluminium casing to rule out physical damage. Also, the BMS regulates temperature and ensures optimum performance. Be rest assured our battery packs comply with the latest Government norms.

TVS iQube uses the best Lithium-ion battery technology and our battery life is designed to be the same or more than the lifetime of the scooter. However, battery attenuation of 20-30% can be expected around 60,000 - 70,000 km. This can vary based on multiple factors like ambient temperature, riding pattern and so on.

The battery used in the TVS iQube is Lithium-ion with NMC.

No, there is no extra battery pack available as of now.

The carry-along charger has an inbuilt voltage fluctuation protection. It is always recommended to use a TVS recommended charger to maintain your warranty status.

No, the batteries are designed to be non-removable and are continuously monitored along with other controllers in the vehicle which keeps the batteries safe. Tampering with batteries and connectors will also nullify warranty claims.

The battery is not designed to get overcharged. The battery has a smart protection system that will hinder the bulge and monitor battery health.

TVSM Green Initiative is a program which allows the TVS Motor Company (hereinafter TVSM or Company) to collect the emission reductions from all electric vehicles (EVs) sold by the Company into a single pool. The total reduction in greenhouse gas emissions achieved by these vehicles is measured and verified in order to generate Verified Carbon Units (VCUs).

A Verified Carbon Unit (VCU) is a type of carbon credit awarded for every one tonne of carbon dioxide (CO₂) emissions reduced or removed by a verified project. VCUs are issued under the Verified Carbon Standard (VCS), which is managed by Verra, a leading global carbon standards provider. You can read more at Verified Carbon Units (VCUs)

Yes. The entire process follows the Verified Carbon Standard (VCS), an internationally recognized framework, ensuring compliance with rigorous environmental and social guidelines.

By operating an electric vehicle (EV) instead of a conventional fossil fuel powered vehicle, you are effectively reducing greenhouse gas emissions to the environment. This emissions reduction can be quantified and converted into VCUs under the VCS.

Emission reductions are calculated by comparing the emissions by EVs during use to the estimated emissions from comparable internal combustion engine (ICE) vehicles for similar operations/use. These calculations are based on established methodologies and are independently validated and verified.

All issued and retired VCUs are publicly recorded on the Verra Registry, providing transparency about carbon credits generated from our pooled emission reductions program.

The calculation of your individual contribution of VCUs will be based on factors such as your EV model, kms operated, and the specific methodologies of the registry in which the program is registered.

The VCUs generated from your vehicle’s contribution are pooled with those from other vehicles and can be used by the Company for any lawful purpose. While these cannot be individually assigned to owners, they help accelerate carbon neutrality goals and can support further climate action programs.

The VCUs generated by the operations of the EVs sold by the Company can be utilized for various purposes, such as offsetting emissions from other parts of TVSM operations or investing in further sustainability initiatives. These VCUs further strengthens TVSM’s commitment towards (but not limited to):

• Investing in expanding EV infrastructure

• Continuing developing new electric vehicle technologies

• Supporting our overall sustainability goals

• Maintaining competitive vehicle pricing

The program helps (but not limited to):

• Accelerate EV adoption through continued investment in technology

• Make EV accessible to masses through competitive vehicle pricing

• Support expansion of EV infrastructure

• Enable environment sustainability projects at company and community level

Registry rules require that only organizations and projects, not individual vehicle owners, may be holders of VCUs. Even companies or organizations are not authorized to hold VCUs on behalf of individuals. This ensures proper tracking, integrity, and regulatory compliance in the carbon market. Read more at Verified Carbon Units (VCUs)

No action is required. The necessary data collection systems are built into your vehicle and operate automatically. You are auto enrolled if you have purchased TVS EV on or after 1st October 2024.

The program as a part of environmental sustainability initiatives is part of our company strategy. As outlined in your vehicle purchase agreement, VCUs generated by vehicle operation are retained by the company. However, we respect your choice and you are legally entitled to opt out of the program at any time subject to certain conditions.

No, you don’t have to pay for this program, and you can keep enjoying your vehicle with full authority and ownership.

No, you remain in control of your vehicle and data always and don’t lose any money or control over vehicle by consenting to be part of this program. The program has no impact on:

• Vehicle's performance

• Your ability to drive and charge your vehicle

• Vehicle warranty

• Vehicle's resale value or transfer of ownership

• Insurance coverage or rates

• Service support

• Software updates

No special equipment is needed. Your vehicle's built-in telematics system will handle all necessary data collection and transmission.

By being part of this program, you're actively contributing to the fight against climate change - at no additional cost or loss to you. If you still wish to opt out, simply email us at the provided address with your details and your vehicle information.

No additional data is collected specifically for this project. The data is sourced from our vehicle sales database and telematics data collected from the vehicle. No personally identifiable information is shared with the parties developing this project. We take reasonable steps to ensure that appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion.

However, we may disclose your Personal Data to:

• Our Parent Company for business and operational purpose
• Our affiliates or group companies and/or
• To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.
• If we are acquired by or merged with another company.

You can ask any query related to this program by writing to us on sustainability@tvsmotor.com

Please note that this FAQ section provides general information and guidance. If you have any further questions or concerns, please contact our customer support team at sustainability@tvsmotor.com

EMPS 2024 is introduced by the Ministry of Heavy Industries, Government of India, aimed at accelerating the adoption of electric vehicles (EVs) in the country. It specifically focuses on supporting the adoption of electric two-wheelers (e-2W) fitted with advanced batteries.

The scheme is valid from 1 April 2024 until 31 July 2024. The vehicles registered during the period 1 April 2024 to 31 July 2024 (both dates inclusive) are eligible for incentive under EMPS 2024.

The incentives for TVS iQube under the scheme are ₹ 5 000 per kWh, capped at a maximum of ₹ 10 000 per vehicle.

The final on-road price of a vehicle includes components such as the Ex-Showroom price, RTO Registration, and Insurance, among others. It also varies depending on the applicable subsidies at the time of purchasing and registering the vehicle. While the subsidy amount for the TVS iQube is ₹ 10 000, the final price will depend on the variant.

The final on-road price of a vehicle is determined by various factors, including the Ex-Showroom price, RTO Registration, and Insurance. This price is also influenced by the subsidies available at the time of the vehicle's purchase and registration. From April 1, 2024, onwards, there have been changes to both the subsidies and the overall prices. The subsidy for TVS iQube and TVS iQube S has been revised to ₹10 000. Consequently, customers will see a price change, depending on the specific variant of the vehicle.

The TVS iQube stands as a top choice among electric scooters, boasting over 290,000 satisfied owners. It offers a IDC range of 145 km, a spacious 32-litre under-seat storage, and an impressive suite of over 118 connected features including Distance to Empty (DTE), Alexa skillset for TVS iQube, Voice Assist, incoming call alert, turn by turn navigation, real-time vehicle tracking, and incredible savings on running costs. Investing in the TVS iQube ensures a value-packed and future-proof mobility solution that stands the test of time.

We regret to hear about your decision to cancel and encourage you to give it some more thought. However, should you choose to proceed with the cancellation of your booking, please be assured that a refund will typically be processed and credited to your account within 7 working days from the date we receive your cancellation request.

Our booking process adheres to a first-come, first-served policy, ensuring that deliveries are made in the order bookings are received. The subsidy is a government-provided benefit, available only after the vehicle's registration. To avail the older subsidy benefit, customers had to buy and register the vehicle before 31st March, 2024. While the previous policy concluded on March 31, 2024, prospective owners can still benefit from the new EMPS subsidy by ensuring their vehicle is registered by July 31, 2024.

As per the Odisha Electric Vehicle Policy, a purchase incentive of ₹ 5 000/ kWh (capped at ₹ 20 000 per vehicle) is offered by the state government on the purchase of an electric 2-wheeler.

The purchase incentive for TVS iQube or TVS iQube S is ₹ 17 000 /-

Please follow the below mentioned steps

Visit - https://odtransportmis.nic.in/EVCell/#/dashboard/register

• Enter your Vehicle (Registration) Number, Chassis Number and verify with OTP.
• OTP will be received on the mobile number used for vehicle registration.
• Click on declaration tab.
• Enter your Bank details and upload scan copy of first page of bank passbook.
• Submit the application.
• You will receive an Application Tracking Number for future reference.
• The state subsidy shall be credited directly into your bank account.

Scan copy of first page of Vehicle Owner's Bank Passbook. OTP and other communication will be sent via SMS to your Mobile Number linked with your RC.

As per the Uttar Pradesh Electric Vehicle Manufacturing and Mobility Policy 2022, a purchase incentive of 15% of ex-factory price capped at INR 5,000/- per vehicle is offered by the state government on the purchase of an electric 2-wheeler.

The purchase incentive for TVS iQube or TVS iQube S is INR 5,000/-

Electric 2 wheelers purchased and registered in the state of UP on or after 14 October 2022 are eligible to claim purchase incentives under the policy. Individual ‘buyers’ shall be allowed to avail the purchase subsidy only on purchase of one vehicle of 2W or 3W or 4W or E-Buses or E-Goods Carrier categories.

Following documents are required to claim the purchase incentive

• Copy of the buyer's Aadhaar Card.
• Copy of the Cancelled Cheque or Passbook where the buyer's name and Account Number is mentioned.
• Copy of passport size photograph submitted during the registration of the vehicle.
• Copy of the signature submitted during the registration of the vehicle.
• Copy of Vehicle Registration Certificate.

Offer 1: Available on iQube Website: (Valid for All India)

1. HDFC Instant Discount (ID) Offer Upto ₹7 500 on eligible HDFC Bank Credit & Debit Cards for 3/6/9/12/18/24 months EMI tenure

   • HDFC Bank – Credit Card Instant Discount

     5% Discount upto maximum amount of ₹7 500 on EMI Tenure of 3/6/9/12/18/24 Months.

   • HDFC Bank – Debit Card Instant Discount

     5% Discount upto maximum amount of ₹7 500 on EMI Tenure of 3/6/9/12/18/24 Months.

Offer 2: Available on Pinelab POS at selective Dealership: (Valid for All India)

1. EMI Offers:This offer is available with multiple banks on selective credit and debit card.

   • HDFC Bank – Credit Card Instant Discount

     5% Discount upto maximum amount of ₹7500 on EMI Tenure of 3/6/9/12/18/24 Months.

   • HDFC Bank – Debit Card Instant Discount

     5% Discount upto maximum amount of ₹7 500 on EMI Tenure of 3/6/9/12/18/24 Months.

   • IDFC Bank & Bank of Baroda- 5% of the transaction amount or ₹7500 whichever is less on 3,6,9, 12, 18, & 24 months EMI tenure.

   • Federal Bank – 7.5% of the transaction amount or ₹ 10 000 whichever is less on 3,6,9, 12, 18, & 24 months EMI tenure.

   • Canara Bank - 7.5% of the transaction amount or ₹ 10 000 whichever is less on 3,6,9, 12, 18, & 24 months EMI tenure & Non EMI transactions.

Reach out to your nearest dealership for more details on cards offer.

To qualify for this offer, one must purchase the TVS iQube in the month of November 2025 and should have made full payment online under EMI on TVSM website or under brand EMI on Pinelab machine at the Dealerships and must apply the offer in both the cases.

No, this is a special offer is exclusively for customers who purchase the TVS iQube on or before 30th November 2025. It is not applicable to purchases made after this date.

You can claim one offer out of the option of offers available online/offline unless it is explicitly stated.

In case you have done the booking with ₹5 000, you can complete the balance payment online by selecting Instant Discount offer to qualify the offer. You can also visit at Dealerships & transact on Pinelab machine under brand EMI. Please note that all these offers are available on eligible cards only.

Step 1- Book TVS iQube by making payment of ₹5 000 online.

Step 2- Complete the balance payment and select ID for minimum 6 months of tenure online on TVSM website.

Alternatively, you also visit at the Dealership & transact under brand EMI on pinelab machine.

All the offers are available for eligible cards only.

The New Offer is valid until 30th November 2025. However, TVSM is free to withdraw the offer before the end of the said date, giving no intimation.

• TVS iQube S 3.5 kWh

• TVS iQube 3.5 kWh

• TVS iQube ST 3.5 kWh

• TVS iQube ST 5.3 kWh

• TVS iQube 2.2 kWh

• TVS iQube 3.1 kWh

Extended Warranty Pricing is as below:

The extended warranty scheme for TVS iQube is a protection plan designed to provide you with extended warranty for your TVS iQube beyond the factory warranty.

Vehicles are eligible for Extended Warranty (EW) only if they meet both time and kilometre criteria as per the defined slabs, listed in Annexure.

This covers the replacement or repair of the parts listed in DMS Invoice due to any manufacturing defect, at the sole discretion of the manufacturer, as per terms and conditions mentioned in your owner's manual, policy document and T&C at the time of booking the vehicle. Terms and conditions mentioned in extended warranty document will also be applicable.

The extended warranty coverage will start after the expiration of manufacturer's warranty.

The battery extended warranty will extend the warranty coverage on the battery packs against manufacturing defects, on expiration of the manufacturer’s warranty period by the duration and running specified in the policy; provided the vehicle is maintained as per schedule mentioned in your vehicles Owner’s Manual.

No, there are no deductibles or additional charges for repairs covered under the Extended Warranty.

Damages occurring out of but not limited to accident, negligence, misuse, abuse, theft, tampering, cosmetic damages due to any natural wear and tear, including without limitation. Damages occurring out of natural calamities like flood, earthquake, tsunami, storm etc.

You can reach out to the nearest TVS iQube authorized main dealership and state your concerns, if the issue is covered under this Warranty, the service team will check the validity and applicability of this issued policy and will repair (or) replace the relevant parts.

No, periodic maintenance, such as battery health checks, is not covered. The Extended Warranty is designed to cover your vehicles critical parts against manufacturing defects.

No, the policy once issued remains active till the date of expiry mentioned in the policy. Currently no cancellation option is available. Non-refundable.

No, policy once bought can’t be swapped in future.

You can purchase the extended warranty from TVSM dealer along with purchase of your vehicle at the time of invoicing or within defined slabs for time and kilometre criteria, as listed in Annexure.

No, extended warranty already extends the total warranty coverage to 5 years /70,000 km (whichever is completed earlier) of usage. For iQube 2.2 kWh extended warranty coverage is 5 years/50,000 km (whichever is completed earlier).

Yes, Dealer needs to share the EW policy and respective vehicle RC copy with the new customer's name to respective authority.

• For Android Users – The Rewards Cashback can be claimed by owner users on app versions 4.2.0 and above

• For iOS Users – The Rewards Cashback can be claimed by owner users on app versions 4.4.0 and above.

• Any user who has purchased a TVS iQube in the below mentioned states/regions is eligible to claim the cashback on the TVS Connect app.

• The cashback amount available for different iQube models across the different regions is mentioned in the table below:

• The duration of this cashback offers will be from 1st Nov '25 till 30th Nov '25

Cashback Deadlines:

To avail the cashback reward, follow these steps:

• Open the TVS Connect App

• Click on the hamburger menu icon on the top left corner of the app to open the side menu.

• Click on “Rewards” -> A scratch card appears on your screen.

• Tap on the scratch card to claim the reward. On tapping, the amount of reward cashback & eligibility details are mentioned

• Click on “Claim Reward”

• Enter your Invoice Registered Mobile Number to receive the OTP for verification.

• Enter the OTP in the space provided.

• After verification of OTP, the Bank Details page will open.

• On the Bank details page, ask the user to enter their Bank Account Number, IFSC Code and the Account Holder’s Name. Click on “Continue”.

• Confirm your bank account details on the Bank Details Summary Page

• Click Confirm

• A message saying “Thank you for your Confirmation. Your bank details have been confirmed successfully.”

• To check the Status of their cashback claim, users can login into the TVS Connect App -> Go to the side menu -> Click on “Rewards” -> A screen appears which shows the user the Status of their cashback claim.

• The user will also receive a SMS Communication regarding the status of their cashback claim.

  Scenario: If the Bank account details submitted by the user is incorrect, the user will receive an SMS and will have to go to the Rewards section on the TVS Connect App and add the bank details again.

Once the user becomes eligible for cashback, a rewards card will be enabled in the Rewards Section which can be found in the side menu of the TVS Connect App.

Customers can track the status of their cashback payments using the steps mentioned below:

• Click on the side-menu of the TVS Connect App

• Select “Rewards”

• A screen will be displayed where the user can check the status of their cashback claim. There are 3 statuses visible to the user namely:

  • Status-1: If the Status is “Reward under process”, then the users bank account details has been successfully processed and the user will receive the cashback in their selected bank account within 5-7 working days.

  • Status-2: If the Status on the app-screen is displayed as “Bank details are incorrect”, ask the user to click on the “Add Bank Details” CTA. Upon clicking on the CTA, the user will be asked to resubmit their Bank Account Details.

  • Status-3: If the Status on the app-screen is displayed as “Reward Credited Successfully”, then ask the user to check the bank statement of the bank account to check if the cashback that has been deposited in their account.

• The user will receive a SMS Confirmation indicating Success/Failure of the correctness of the bank details submitted by them.

• In case the user receives a SMS about incorrect bank details submitted, ask the user to Open the side menu on the TVS Connect App -> Go to the Loyalty Rewards section and Add the correct bank details again.

If the user is not receiving the OTP on the Invoice Registered Mobile Number please escalate to Customer Care with details of the VIN, Invoice Number.

The process of a User Onboarding their vehicle on the TVS Connect App is delinked with the Invoice Mobile number (DMS Mobile Number). Hence a user onboarded with a certain VIN on the TVS Connect App would be able to see the cashback and claim. The OTP would however come to the mobile number provided by the user on the invoice.

Within 5-7 days of the user submitting the correct bank account details, the user will receive the cashback. The user will receive the cashback in the bank account of which they have submitted details on the TVS Connect App.

• Once the user has downloaded and installed the TVS Connect App, the user needs to launch the TVS Connect App.

• To onboard the vehicle, the user needs to click on “Onboard TVS Vehicle or Accessory” card.

• Then the user needs to tap on “Onboard a TVS Vehicle”.

• Then, the user needs to enter the TVS registered mobile number which the user can find on the invoice copy.

• After entering the mobile number, the user needs to click on “Continue”.

• An OTP will be generated and sent to the mobile number entered in the previous step.

• After entering the OTP, the user should be able to see the bike card with all the vehicle details.

• Tap on the bike card and the “Continue” button gets enabled.

• The user is redirected to the homepage of the TVS Connect App which indicates that the vehicle has been successfully on boarded.

TVS Credit fulfils your dream of owning an TVS iQube by providing you easy financing at very attractive terms. If you are opting for TVS Credit as your preferred financial partner in the journey of owning an iQube and reaching us through the TVS iQube website, you will win a pair of Boat Airdopes on successful disbursal of your loan.

All customers in India who have booked a TVS iQube through the TVS iQube website, opted for the Easy Finance option on the website between the period 10th September 2024 - 5th November 2024 are eligible for the offer.

• Go to the TVS iQube Website (https://www.tvsmotor.com/electric-scooters/tvs-iqube)

• Select your favourite TVS iQube

• Select the Easy finance option while entering your personal details

• Enter your PAN card, DOB and Gender details

• Verify your mobile number with an OTP

• Pay ₹5 000 and Book your TVS iQube on the website

• Walk into the nearest TVS dealership with the Digital Lead number starting with DMTITWXXXXXXXXX received via SMS, and complete the loan disbursal process.

• Finally, get your Boat Airdopes delivered at Home

Yes. Opting for the easy finance option on the iQube website, entering all your details (PAN card, DOB and Gender details) and verifying your mobile number are mandatory to be eligible for the offer.

Offer is live from 10th September 2024 to 5th November 2024.

Customer who opts for easy finance on the iQube website on or after 10th September 2024 and get their loan disbursed before 5th November 2024 are eligible for the offer.

No. This offer is exclusively for customers purchasing a TVS iQube and getting their loan financed by TVS Credit.

No. Offer is exclusively only for the customers who buy a TVS iQube and get it financed through TVS Credit by dropping their details online on the TVS iQube website.

All customer who are eligible for the offer and have taken delivery of vehicle during offer period will get the Boat Airdopes delivered at their shared residential address via courier service.

Your Boat Airdopes will be dispatched 30 days after the disbursal of your loan to the residential address shared by you. If for any reason, you are unable to collect the delivery at your residential address, you may collect the same from the TVS dealership where you purchased your vehicle.

The TVS iQube Midnight Carnival is a special campaign running from 12th to 22nd December 2024. We are celebrating the 450,000+ strong TVS iQube family milestone, and to mark this achievement, we are offering customers a chance to win 100% cashback on their TVS iQube purchase! One winner will be selected every day, and the offer is available both online (official website) and offline payments.

Additionally, assured benefits for customers up to Rs. 30,000*, including FREE Extended Warranty of 5 years/70,000 km on TVS iQube 3.5 kWh & 5 years/50,000 km on TVS iQube 2.2 kWh!

• Start Date: 12:00 AM on 12th December
• End Date: 11:59 PM on 22nd December
• The campaign runs for 10 days, so you’ve got plenty of time to participate, but hurry—it's a limited-time offer!

To participate, simply complete the purchase for your TVS iQube by making the full payment during the campaign period. You can make your purchase by visiting a dealership near you or by making payment online via the official TVS iQube website.

Every day, one customer who completes the purchase & makes full payment for TVS iQube during the campaign period will be randomly selected by TVS Motor Company with the help of a randomized algorithm to win the reward. If you are selected as the winner of this program, then you will be contacted via phone and/or SMS by the TVS Motor Company. You will be eligible for a reward to claim the full amount paid by you minus the cashback amount already received for the purchase as part of monthly cashback offers. This reward amount will also not include any cost incurred for vehicle registration, insurance, any accessory or any other add on item you may have purchased.

Additionally, assured benefits for customers up to Rs. 30,000*, including FREE Extended Warranty of 5 years/70,000 km on TVS iQube 3.5 kWh & 5 years/50,000 km on TVS iQube 2.2 kWh!

Yes! To qualify for the TVS iQube Midnight Carnival offer, your purchase must happen during the campaign period .i.e. 12th Dec to 22nd Dec, 2024.

Absolutely! Whether you purchase your TVS iQube online via the official website, or purchase it at a dealership, you will be eligible for the TVS iQube Midnight Carnival offer. Just make sure your purchase happens between 12:00 AM on 12th December and 11:59 PM on 22nd December.

Yes! You can still enjoy other monthly offers in addition to the TVS iQube Midnight Carnival. This means you get more value for your purchase.

Yes! If you’ve already made a booking prior to the campaign period, you will still be eligible for the TVS iQube Midnight Carnival offer, as long as you complete the purchase during the campaign period .i.e. between 12th and 22nd December 2024.

If you are the winner, you will be notified directly by the TVS Motor Company team via phone or email. Please ensure your contact details are captured correctly.

Yes, you need to complete purchase along with the full payment for your TVS iQube to be eligible for the campaign offer. Only full payment purchases will be included in the daily winner selection.

If you are selected as the winner of this program, then you will be contacted via phone and/or SMS by the TVS Motor Company, then you will be eligible for a reward to claim the Full amount paid by you minus the cashback amount already received for the purchase as part monthly cashback offers. This reward amount will also not include any cost incurred for vehicle registration, insurance, any accessory or any other add-on item you may have purchased.

The winner can claim the amount by visiting the dealer and the amount will be transferred via cheque or electronic transfers.

We’re here to help! If you have any more questions, you can reach out to our customer support team in the following ways:

• Visit a dealership near you
• Call our customer support number on 1800 572 1818
• Email us at tvsiqube@tvsmotor.com

• Starting April 2025, Prices of your favorite TVS iQube will change as per new financial directives and changes in PM eDrive subsidy.
• Price Lock helps you lock the Effective Price of March 2025 and secure your purchase against price fluctuations kicking in from April 2025 for an additional charge of ₹ 999 only.
• This benefit can only be availed while paying the booking amount on the TVS iQube website.

• Suppose the Effective Price (On Road Price (less) Cashback applicable for that month) of your vehicle is ₹ 1 00 000 in March 2025. If in April this price becomes ₹ 1 10 000, due to change in PM eDrive subsidy by the Government of India, and you have availed the Price Lock feature by paying a booking amount of ₹ 5 999 on the TVS iQube website, then we will provide all price locked customers with an additional cashback so that your final vehicle price is closest to the Effective Price of March i.e. ₹ 1 00 000.
• However, if there are any changes in Road Tax / Road Safety Tax / Cess One Time, Smart Card Fee / RTO Registration Certificate Fee, Registration, PA cover for 1 year and self-claim State Subsidy, the same will not be covered under the Price Lock benefit.

• The Price Locked Booking can only be done on the TVS iQube website. However, Full payment of the vehicle can be made either on the TVS iQube website or at a TVS dealership.

• If you avail the Price Lock booking by paying ₹ 5 999 (5000 booking amount + 999 Price Lock Amount) and If prices increase in April 2025, then we will cover the difference by providing you with an additional cashback to match the price closest to March 2025.
• If you make a Price Lock booking by paying ₹ 5 999 and If price of TVS iQube in April 2025 is lower than March 2025 then you’ll anyway pay the lower price. Either way we ensure that you receive the best pricing for your TVS iQube!

• Offer is valid for customers who visit the TVS iQube website and avail the Price Locked booking by paying a booking amount of ₹ 5 999 between 21st March 00:01:00 and 31st March 23:59:00.
• For maximum benefit, complete your Full payment and take delivery of your iQube before 30th April 2025 23:59:00
• If you fail to complete your full payment before 30th April 2025, then your booking will get auto cancelled and ₹ 5 999 will be refunded to you within 7 working days.

Any customer who fulfils the below two conditions will be eligible for availing the Price Lock Benefits on TVS iQube:

• Customers who visit the TVS iQube website and makes a Price Locked booking by paying a booking amount of ₹ 5 999 between 21st March 2025 00:01:00 and 31st March 2025 23:59:00.
• Complete the Full Payment (either online or at your nearest dealership) and take delivery of your iQube before 30th April 2025.

• You’ll be eligible to avail all other offers along with Price Lock, which are applicable as of date of purchase.

• Customers with existing bookings must cancel their current booking and then create a new booking with a different mobile number by visiting the TVS iQube website.

• Head to the TVS iQube Website between 21st and 31st of March 2025 and click on "Book iQube" or click on the below link to get re-directed, if you are already an existing user:
• https://www.tvsmotor.com/electric-scooters/tvs-iqube/online-booking
• Select your vehicle and enter all your personal details.
• Verify your phone number with an OTP.
• Select “Lock Price” on the Booking summary page and proceed to pay ₹ 5 999.
• On successful transaction, your Price Lock booking is confirmed.
• Visit the TVS iQube website OR visit your nearest TVS iQube dealership to complete your Full payment and vehicle delivery before 30th April 2025 to avail this benefit.
• Post delivery, download the TVS Connect App and onboard yourself
• Enter all your details in the reward section and claim the difference in price as a cashback.
• Read more about the cashback claiming process here (Cashback through App)
• If you fail to complete your full payment before 30th April 2025, then your booking will get auto cancelled and ₹ 5 999 will be refunded to you within 7 working days.

• Prices should get declared in the 1st week of April. We encourage you to complete your Full payment only after the new prices have been declared to avail maximum benefits. Once updated, you’ll be able to see the new prices on your dashboard.

• This will depend on financial directives for FY 2025-26, changes in PM E-drive subsidies and other pricing component changes. Be rest assured, that we’ll try and make the offer lucrative.

• If prices are lowered, then a price locked customer will pay the lower price.

• In case you cancel your booking, you get a full refund of the price locked booking amount of ₹ 5 999

• You cannot modify your locked booking into a normal booking. You will first need to cancel your existing Price Lock booking and then use a new mobile number to create a new booking by paying ₹ 5 000.

• NO. You will get your usual cashback If and as applicable on date of invoice.

• Price Lock will not cover any changes in pricing in Road Tax / Road Safety Tax / Cess One Time, Smart Card Fee / RTO Registration Certificate Fee, Registration, PA cover for 1 year and reduction in Self Claim State Subsidy.
• The additional ₹ 999 is a one-time charge for securing your Price Lock benefit. It will not be adjusted against the Full Payment of the On Road Price.

• Please contact our customer care number 180057218181 for more details.

Our overall prices largely fall within the threshold limit specified under FAME II, which is ₹ 1 50 000 (ex-factory price of the vehicle plus off-board charger). However, we are rolling out a goodwill benefit scheme. We shall refund case-to-case basis, wherever the pricing has crossed this limit, to our customers who have purchased TVS iQube / TVS iQube S between 19th May'22 and 6th Apr'23. TVSM has always had a customer-centric view and the product iQube – costing was made in the best possible way to not charge extra –for any additional product on the pricing of the same. We have strived to provide value, safety, and assurance for you, always.

iQube & iQube S customers who have their vehicle invoice date between 19th May 2022 & 6th April 2023 & the ex-factory price of vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000 are eligible for a refund.

Wherever the ex-factory price of the vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000, the excess amount (including GST) is being refunded to our customers who have vehicle invoice date for TVS iQube / TVS iQube S between the period 19th May 2022 & 6th April 2023.

You can check your refund amount through following steps:

• Click on the link received by your number.
• Enter your 17-digit VIN / Chassis Number.
• If you are eligible for the refund, then you will receive an OTP on the mobile number that you had given for the FAME 2 subsidy claim.
• Once you enter the OTP, you will be able to see the refund amount applicable to you.
• Click on the refund button & enter your bank details.
• Within 5-7 working days after successful collection of the bank details the refund amount will be credited to you A/c.

The Goodwill Benefit page can be accessed from the link https://www.tvsmotor.com/electric-scooters/tvs-iqube/goodwill-benefit

Our pricing is different in different states due to several factors. Also, the pricing of vehicles will vary depending on the variant. Given these, the refund amount will vary from case-to-case basis.

The link to check the refund amount has been shared on your registered mobile no, you can click on that link to check your refund amount & submit your bank details. Within 5-7 working days after successful collection of the bank details the refund amount will be credited to your A/c.

No documents are required, the link to check the refund amount has been shared on your registered mobile no, you can click on that link to check your refund amount & submit your bank details. Within 5-7 working days after successful collection of the bank details the refund amount will be credited to your A/c.

In line with our customer-centric approach we are rolling out a Goodwill Benefit Scheme where only the eligible customers will get the amount which was paid slightly over and above the threshold limit set under FAME II Policy.

Yes, you can contact the dealer where you purchased the vehicle from. The dealer will assist you in taking the refund.

Wherever the ex-factory price of the vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000, the excess amount is being refunded to our customers who have vehicle invoice date for TVS iQube / TVS iQube S between the period 19th May 2022 & 6th April 2023. If the vehicle purchase date is outside this window or the ex-factory price of the vehicle plus off-board charger cost is below ₹ 1.5 Lac, no refund is applicable.

If customer has changed his mobile number, then customer can approach the dealership where he has purchased the vehicle and submit documents such as invoice copy, RC copy and Aadhar card. These details will be shared by the dealer to TVSM. Post verification of the documents submitted through dealerships, if the customer is an eligible customer, the refund will be initiated separately.

The charger refund is related to FAME 2 subsidy & since the FAME 2 subsidy was claimed by the primary purchaser, the refund shall also be applicable to the same. Also the principal transaction is between the company and the first/primary customer who purchased the iQube through the TVSM dealership and hence the refund can be initiated by TVSM only to the primary customer.

The Loyalty Benefit Programme is for customers who have booked the iQube/iQube S on or before 20th of May 2023. As part of this program TVS Motor is giving a Loyalty Benefit of ₹ 7 000 on iQube and ₹ 9 440 on iQube S, to customers who make the full payment for their booked vehicle and complete the registration in the next 90 days ending Sep 30th, 2023.

The announcement related to revision in FAME-2 subsidy for E2W was made by the Govt. of India on 20th May'23, hence vehicles booked on or before 20th May'23 are eligible for availing the Loyalty benefit Programme.

The Loyalty Benefit amount will be directly given by dealers as a discount while during the purchase of the vehicle.

Yes, you can change the variant & still avail the Loyalty Benefit Scheme. How ever, iQube & iQube S bookings cannot currently upgrade to iQube ST.

Yes, you can change the dealer/city & still avail the Loyalty Benefit Scheme.

The TVS x Noise Smartwatch is India's first connected smartwatch designed specifically for electric two-wheelers. Co-developed by TVS Motor Company and Noise, this limited-edition watch offers seamless connectivity with your TVS iQube, allowing you to access key vehicle insights like battery status, range, trip details, last parked location and more — right from your wrist.

The smartwatch is currently compatible with the following TVS iQube models (latest generation as of 2024):

• iQube 2.2 kWh
• iQube 3.5 kWh
• iQube S 3.5 kWh
• iQube ST 3.5 kWh
• iQube ST 5.3 kWh

Updates regarding compatibility with other older-generation vehicles will be confirmed shortly.

Yes, TVS iQube Noise Smartwatch comes with a dedicated charger and user manual in the box.

Yes, the TVS iQube Noise Smartwatch is available for both new and existing TVS iQube customers. Simply log in to the iQube dashboard using your registered mobile number to purchase the smartwatch. Please note, the option to purchase will be enabled only if you are an existing iQube owner or have completed the full payment for your iQube.

Currently, this smartwatch is exclusively available for TVS iQube customers only and is not compatible with other TVS models, including ICE vehicles. It is specifically designed to work with the TVS iQube's connected ecosystem.

The TVS x Noise Smartwatch is designed to seamlessly extend your iQube riding experience, offering smart vehicle connectivity in a premium, lifestyle-first wearable:

Smart Vehicle Connectivity (for compatible iQube models):

• Real-Time State of Charge (SoC)
• Estimated Range and Distance to Empty (DTE)
• Trip Statistics
• Geo-location Access
• Smart Alerts

Additional Watch Features (for daily convenience):

• Sleek 1.43" AMOLED Display with Always-On feature
• Bluetooth Calling for on-the-go connectivity
• Health Monitoring (Heart Rate, SpO2, Sleep)
• IP68 Dust & Water Resistance
• Exclusive TVS iQube Watch Faces for a unified tech-lifestyle feel

No. The TVS iQube Noise Smartwatch is an exclusive accessory available only to TVS iQube owners. Existing owners can log in to their iQube customer dashboard using their registered phone number to purchase the smartwatch. New customers can book the watch along with their iQube, and after making full payment for their iQube vehicle, they can purchase the smartwatch by logging into their customer dashboard.

No. The smartwatch is not bundled free with the scooter and needs to be purchased separately.

You can purchase it exclusively through the TVS iQube website. Existing owners can log in to their iQube customer dashboard using their registered phone number to purchase the smartwatch. New customers can book the watch along with their iQube, and after making full payment for their iQube vehicle, they can purchase the smartwatch by logging into their customer dashboard.

No. At present, the smartwatch is available only through the official TVS iQube website and is not sold at TVS dealerships. We have trained executives at dealership who will help you purchase the watch.

At present the watch comes only in Black colour

The product will be available from 17th September 2025 and will be available for a limited period or until stocks last.

You can pay via major credit/debit cards, net banking, UPI, on the official TVS iQube website.

Orders are typically dispatched within 2-3 business days and delivered within 5-7 business days, depending on your location.

Once shipped, you'll receive communication with a tracking link to track your delivery. You can also track your package by login into your iQube dashboard where the tracking link has been provided.

• The smartwatch displays real-time vehicle information such as Vehicle status, State of Charge, Distance to empty in ECO and PWR modes, Live Charging status along with remaining time to charge. It also notifies user about vehicle alerts such as Tow/Theft alert, Crash or Fall alert, Geofence etc., Low charge, Charging completed alerts.
• The watch also provides 2 TVSM Custom watch faces that display the SOC and DTE

The core smartwatch features such as Time, Fitness, Activity tracking etc., do work independently. However, to access TVS iQube-specific information like battery status, charging information and ride stats, it must be linked to the TVS Connect app.

• Yes, users shall be subscribed to the Advanced plan for having access to view the Vehicle information and Alerts in the smartwatch.
• The new iQube users are provided a one-year trial period for the Advanced plan from the time of their vehicle purchase.
• Existing iQube customers whose connected subscription is expired will get a 1-month complimentary advanced TVS connect subscription.
• All users will get complimentary 3 months subscription of Noise Gold subscription, which is a premium feature for the NoiseFit health and fitness app. It provides access to advanced features, such as personalized insights and custom watch faces, enhancing your experience with the smartwatch.
• If exiting customer already has a connected subscription while purchasing the watch the one month complimentary subscription will not be valid for them. No extension of subscription are provided.

To connect your watch, ensure it is first paired with your smartphone using the NoiseFit app. Then, open the TVS Connect app, go to Menu > Vehicle Garage > Add > Add Accessories, and select "TVS iQube Noise Smartwatch" to link it.

Please find below few scenarios:

• The TVS iQube Noise Smartwatch is not getting linked to my TVS Connect. What should I do?

  Make sure:

  • Your phone has an active internet connection and Bluetooth is enabled.
  • Your watch is paired correctly with your smartphone and linked with the NoiseFit app.
  • You are logged in to the TVS Connect app on the same mobile device.
  • If everything is in place, try force stopping and relaunching both the TVS Connect and NoiseFit apps, and attempt the process again.
• My watch is not showing my vehicle data or showing incorrect data. What should I do?

  Please check the following

  • Ensure your phone has an active internet connection. Bluetooth is turned on and watch is withing the range of mobile device.
  • The NoiseFit app must be running in the background with all required permissions enabled.
  • Confirm that your watch is linked to the TVS Connect app and shows "Synced" under the Accessories tab on the home screen.
  • Make sure you are subscribed to the Advanced plan on TVS Connect.
  • If your vehicle is in a low network coverage area, data syncing may be delayed. You can check the "Last Synced" status on your watch home screen to verify.
  • Try moving your vehicle to a location with better network coverage and check if the data updates. If issue persists, reach out to us.

For any service-related assistance, queries, or complaints, please reach out to Noise Customer Care:

• Dedicated Helpline (Direct Live Agent Support): 02268056291

  Availability: Monday to Saturday, 9:30 AM to 6:00 PM (IST)

• Official Support Website (Self-Service + Complaint Registration)

  • URL for Product Technical Support: https://support.gonoise.com/support/home
  • URL for Raising a Complaint: https://help.gonoise.com/pages/complaint-registration

• Email Support (Escalation/Alternate Channel): help@nexxbase.com

Once the full payment for the watch has been made it cannot be cancelled. The smartwatch is eligible for replacement only in case of manufacturing defects, and must be reported within 7 days of delivery. Cancellation, returns or refunds are not applicable unless the product is received damaged or defective.

Yes. The TVS iQube Noise Smartwatch comes with a 1-year manufacturer warranty covering any functional defects under normal usage, as per Noise's standard warranty policy.

The smartwatch is eligible for replacement only in case of manufacturing defects, and must be reported within 7 days of delivery. Returns or refunds are not applicable unless the product is received damaged or defective. All replacements will be processed as per Noise’s warranty and service guidelines. End user will have to raise a ticket on Noise’s official website gonoise.com, link as below https://www.gonoise.com/pages/complaint-registration

Yes, the watch will received updates from the NoiseFit app

User is notified on the NoiseFit app about the available update. Follow the below steps to update

• Connect your watch to the phone using the NoiseFit app. Open the NoiseFit app, go to settings, select Evolve 2 Play and then click on check for update. Follow the onscreen instructions to update your watch.
• Check the network signal quality of the area where the user is located. The call signal may be poor if the network connection is not stable. Advise the user to try making calls in an open area with stable network connection.
• If the issue persists, unpair your watch from the phone, then pair the watch with another phone, and try again. If issue can be well received, it indicates that there is an issue with your phone's Bluetooth. It is recommended that you change another phone. If the issue still persists, this is an issue with your watch's Bluetooth.

Takes a long time to update watch

• Before updating, ensure that your watch battery level is above 80%.
• The length of time required for an update can vary depending on the network performance. Ensure that you have a stable 3G/4G or Wi-Fi connection.
• Over the air (OTA) updates require your phone to have a stable connection with your watch. The length of time required to finish the update depends on how long it takes to download the new version and Bluetooth transfer rate.
• After the update package is transferred through the NoiseFit app, the wearable device needs to decompress and install the package. The update screen will be displayed on the wearable device. Wait for the device to restart after the installation has been completed successfully.

Connectivity

• Does it support LTE or only Bluetooth?
  • The watch doesn’t have LTE. It relies on the Bluetooth connection with mobile device to have updated information
• Will it work without a smartphone nearby?
  • Without the smartphone, the functionality will be limited to basic features of the watch as time and fitness. The TVS Connect related information will not be accessible.
• Are video tutorials or user manuals available for setup and usage?
  • Yes, user manual will be there in packaging box. You can also watch video tutorials in the iQube website under TVS iQube Noise Smartwatch section.

Syncing & Troubleshooting

• What should I do if the smartwatch stops syncing with my EV or phone?

  Please check the following

  • Ensure your phone has an active internet connection. Bluetooth is turned on and watch is withing the range of mobile device.
  • The NoiseFit app must be running in the background with all required permissions enabled.
  • Confirm that your watch is linked to the TVS Connect app and shows "Synced" under the Accessories tab on the home screen.
  • Make sure you are subscribed to the Advanced plan on TVS Connect.
  • If your vehicle is in a low network coverage area, data syncing may be delayed. You can check the "Last Synced" status on your watch home screen to verify.
  • Try moving your vehicle to a location with better network coverage and check if the data updates. If issue persists, reach out to us.