Yes, your TVS iQube can be driven in rain, however we suggest you carry a raincoat for yourself. The TFT dashboard is also rain-resistant.

Yes, the TVS iQube can be washed at a regular water washing station. However, we recommend that you do not direct the water stream at areas like the charging port, the bag hook area or the underneath the seat regularly.

No, the iQube comes with a fixed, pre-installed SIM from the factory.

Yes, you can ride the iQube in stagnant water up to a depth of six inches or 150 mm, with all safety precautions taken for the rider. You can be rest assured that all key components below the floorboard are IP67 rated and will not be affected. We recommend you watch out for potholes though.

The TVS iQube comes with two driving modes – Eco mode can reach a top speed of 45 kmph and Power mode can achieve up to 78 kmph. You can choose a mode best suited to your riding style.

Here are a few tips to get the best performance out of your TVS iQube.

• Do not hold brakes while riding. Though it is a common practice among scooter riders to hold the rear brakes ever so slightly while riding, it should be avoided as it reduces the life of your brakes and consumes extra energy in the process, thus reducing your efficiency.
• Rapid acceleration and riding at high speeds also uses up your battery faster.
• Maintain the recommended tyre pressure and check periodically (refer to the owner’s manual for correct tyre pressures for your vehicle). If they are under-inflated, their rolling resistance increases as a result, more energy is consumed to move your scooter.

The motor used is an energy efficient low noise BLDC hub motor with 4.4 kW peak power and has been put through rigorous tests in the harshest weather and road conditions.

The TVS iQube has a gradeability of 10 degrees which makes it easy to ride over inclined roads. It has been tested in the high Himalayan mountains and was the first electric scooter to reach the remote Spiti Valley in Himachal Pradesh.

Your TVS iQube comes with a 3 year / 50,000 km warranty, which includes the battery and the motor. Damage caused due to poor maintenance, external factors and negligent use, however, are not covered. Please refer to the terms and conditions listed under Warranty Information in your owner’s manual for further clarification.

Your TVS iQube is equipped advanced safety features. In case of high ambient temperatures and/ or operating the scooter with heavy loads, the TVS iQube is designed to optimize operating temperatures to maintain utmost safety, which may result in a slight change of performance along with an alert notification on the dashboard.

The charging times for different variants are as under:

• TVS iQube : It takes approximately 4 hours 30 mins to charge from 0 – 80% with the standard 650 W charger.
• TVS iQube S : It takes approximately 4 hours 30 mins to charge from 0 – 80% with the standard 650 W charger.
• TVS iQube ST: Information regarding the iQube ST with its advanced solutions will be released closer to the date of launch. Stay tuned to our social channels for more news.

It takes around 3.5 kWh of electricity to fully charge the TVS iQube. This is equivalent to 3.5 units of electricity. Assuming the cost of electricity to be ₹ 7, it would cost you just ₹ 24.50 for charging your TVS iQube from 0% to 100%. This will allow you to cover a distance of 100km per charge.

Fast charging impacts the lifespan of Li-ion batteries and as of now TVS iQube does not support fast charging. We are continuously working on fast charging technology that has the least impact on battery life and would bring it to market at the earliest.

The TVS iQube comes with a 650 W plug-and-play portable charger that can be used to charge a vehicle at any standard 15 A domestic socket.

Your TVS iQube and iQube S comes with a standard 650 W charger that can plug into a 15 A household socket and does not require a separate line or meter to function. In case your designated parking spot is far away from your residence, you may need to arrange for a separate connection.

The TVS iQube’s charging socket only consumes nominal energy - less than a night lamp - in standby mode.

The cluster will show the battery status as 100% and switch off after a delay once fully charged. The registered mobile app, depending on your subscription plan, will show the live battery charging status as 100%.

No, there is no risk to your TVS iQube as it comes equipped with a smart battery management system which prevents overcharging. However, it is always advisable to switch off and unplug the charger once the battery is fully charged.

The charger itself has a cooling fan built in, which cuts in and out depending on the operating temperature. Apart from the fan noise from the new 650 W off-board charger for the new iQube and iQube S variants, the charger emits no other noise.

No, the new 650 W chargers have been designed for the new TVS iQube specifically. They are not compatible with old generation TVS iQube.

The charger is included in the total cost of the vehicle.

No, it is advised to use TVS provided chargers only to charge your iQube for better performance and longer life of the battery. Usage of chargers not supplied or recommended by TVS will result in loss of warranty for your iQube.

TVS iQube comes with an advanced system that adapts the DTE – Distance to Empty – prediction as per your riding style to provide the most accurate instantaneous range. This will help you plan your rides and charging sessions better. In case you have to go for an unplanned extra mile you can recharge your vehicle at any of the charging stations appearing on the vehicle app. We are continuously trying to bring information about as many charging stations on TVS iQube App to give you maximum options to recharge your scooter. The plug-and-play portable offboard charger makes it easy to carry and can be used at any 15 A domestic socket, making it convenient to use in every situation.

No, the range is not affected by frequent charging.

Absolutely. The TVS iQube has the lowest discharge rate of any electric scooter, in the category. It loses only about 5% charge for 10 days of non—operation. That means, even if you took a month-long vacation, your scooter would’ve only dropped by roughly 15% of charge when you got back. For best results, ensure you leave your TVS iQube with at least 50% charge.

In terms of maximum range, the TVS iQube and iQube S can reach up to 100 km per charge (Eco Mode, with solo rider). The iQube ST range capability will be released at launch, please stay tuned to our official social channels.

With the key-off condition, the battery will discharge roughly by 5% in 10 days.

The battery is protected by an aluminium casing to rule out physical damage. Also, the BMS regulates temperature and ensures optimum performance. Be rest assured our battery packs comply with the latest Government norms.

TVS iQube uses the best Lithium-ion battery technology and our battery life is designed to be the same or more than the lifetime of the scooter. However, battery attenuation of 20-30% can be expected around 60,000 - 70,000 km. This can vary based on multiple factors like ambient temperature, riding pattern and so on.

The battery used in the TVS iQube is Lithium-ion with NMC.

No, there is no extra battery pack available as of now.

The carry-along charger has an inbuilt voltage fluctuation protection. It is always recommended to use a TVS recommended charger to maintain your warranty status.

No, the batteries designed to be non-removable and are continuously monitored along with other controllers in the vehicle which keeps the batteries safe. Tampering with batteries and connectors will also nullify warranty claims.

Yes, you will receive an anti-theft alert notification on your smartphone, depending on your subscription plan and network status, in case your TVS iQube is dragged while it is locked. You can also access the ‘Live Vehicle Tracking’ feature on the TVS iQube app to know the exact location of your scooter at any given time.

Your smartphone will be connected to the vehicle through the mobile app. This can be downloaded by scanning the QR code provided in the user manual or links on the website. https://youtube.com/playlist?list=PLSH22T4RtU6bvhVzinbPH6-j1drUY3mR

No, your connected scooter experience won’t be hampered if you choose to change your mobile number. You must request the change of registered mobile number by contacting your Relationship Manager to process it successfully.

Yes, it is possible to connect as a secondary user, provided he has the necessary information regarding the vehicle and mobile app connectivity.

The HMI controller is a 5-way physical joystick that helps you navigate through various functionalities on the dashboard easily.

Subscription plans are packaged offerings of services and features that enhance the overall ride experience and vehicle ownership for customers. The connected features on TVS iQube vehicle are packaged in the form of the ‘Basic’ and ‘Advanced’ packs. To avail of this, you will have to purchase the subscription plan by going to the subscriptions section available on the top left hamburger menu on your TVS iQube app. The first year of ‘Advanced’ features is free for a limited period.

The battery is not designed to get overcharged. The battery has a smart protection system that will hinder the bulge and monitor battery health.

The vehicle has inbuilt voltage fluctuation protection. It is always recommended to use a factory-provided charging cable.

No, this is not advisable as the batteries designed to be non-removable and are continuously monitored along with other controllers in the vehicle which keeps the batteries safe. Tampering with batteries and connectors will also nullify warranty claims.

The first service of your TVS iQube is scheduled after 6 months from the date of purchase or 4000 km of riding, whichever is earlier. The second service is scheduled after 12 months from the date of purchase or 8000 km of riding, whichever is earlier. The next services are scheduled every 12 months or 4000 km of riding after that.

TVS iQube comes only with paid service options. However, the services are few and far between compared to petrol scooters.

TVS iQube being an electric scooter, requires minimum consumables during service. Depending on the maintenance schedule or the amount of wear on the parts, replacements may be required.

Parts will be charged as per cost and labour charges for the service provided will be added to your service invoice.

Our roadside assistance will generally get to you in about 45 minutes, but traffic and weather limitations are factors beyond our control, which can impact the time.

As a limited offering the 1st year of roadside assistance is included with the purchase of your vehicle. Post expiry you may reach out to your relationship manager or nearest iQube dealer to renew the same.

We will ensure that you have a happy experience with our services.

You can contact us via call or email for immediate support. Our team will be happy to help you. Toll-free number: 1800 572 1818 (Mon – Fri: 9am – 6pm) or 1800 258 7555/ 7111 (for 24x7 assistance) or email id: tvsiqube@tvsmotor.com.

No, the TVS iQube can be serviced only at those TVS dealerships where the iQube is retailed. This is because we have deployed special service set-ups and specially trained technicians for the iQube.

Our overall prices largely fall within the threshold limit specified under FAME II, which is ₹ 1 50 000 (ex-factory price of the vehicle plus off-board charger). However, we are rolling out a goodwill benefit scheme. We shall refund case-to-case basis, wherever the pricing has crossed this limit, to our customers who have purchased TVS iQube / TVS iQube S between 19th May'22 and 6th Apr'23. TVSM has always had a customer-centric view and the product iQube – costing was made in the best possible way to not charge extra –for any additional product on the pricing of the same. We have strived to provide value, safety, and assurance for you, always.

iQube & iQube S customers who have their vehicle invoice date between 19th May 2022 & 6th April 2023 & the ex-factory price of vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000 are eligible for a refund.

Wherever the ex-factory price of the vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000, the excess amount (including GST) is being refunded to our customers who have vehicle invoice date for TVS iQube / TVS iQube S between the period 19th May 2022 & 6th April 2023.

You can check your refund amount through following steps:

• Click on the link received by your number.
• Enter your 17-digit VIN / Chassis Number.
• If you are eligible for the refund, then you will receive an OTP on the mobile number that you had given for the FAME 2 subsidy claim.
• Once you enter the OTP, you will be able to see the refund amount applicable to you.
• Click on the refund button & enter your bank details.
• Within 5-7 working days after successful collection of the bank details the refund amount will be credited to you A/c.

Our pricing is different in different states due to several factors. Also, the pricing of vehicles will vary depending on the variant. Given these, the refund amount will vary from case-to-case basis.

The link to check the refund amount has been shared on your registered mobile no, you can click on that link to check your refund amount & submit your bank details. Within 5-7 working days after successful collection of the bank details the refund amount will be credited to your A/c.

No documents are required, the link to check the refund amount has been shared on your registered mobile no, you can click on that link to check your refund amount & submit your bank details. Within 5-7 working days after successful collection of the bank details the refund amount will be credited to your A/c.

In line with our customer-centric approach we are rolling out a Goodwill Benefit Scheme where only the eligible customers will get the amount which was paid slightly over and above the threshold limit set under FAME II Policy.

Yes, you can contact the dealer where you purchased the vehicle from. The dealer will assist you in taking the refund.

Wherever the ex-factory price of the vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000, the excess amount is being refunded to our customers who have vehicle invoice date for TVS iQube / TVS iQube S between the period 19th May 2022 & 6th April 2023. If the vehicle purchase date is outside this window or the ex-factory price of the vehicle plus off-board charger cost is below ₹ 1.5 Lac, no refund is applicable.

If customer has changed his mobile number, then customer can approach the dealership where he has purchased the vehicle and submit documents such as invoice copy, RC copy and Aadhar card. These details will be shared by the dealer to TVSM. Post verification of the documents submitted through dealerships, if the customer is an eligible customer, the refund will be initiated separately.

The charger refund is related to FAME 2 subsidy & since the FAME 2 subsidy was claimed by the primary purchaser, the refund shall also be applicable to the same. Also the principal transaction is between the company and the first/primary customer who purchased the iQube through the TVSM dealership and hence the refund can be initiated by TVSM only to the primary customer.

The Loyalty Benefit Programme is for customers who have booked the iQube/iQube S on or before 20th of May 2023. As part of this program TVS Motor is giving a Loyalty Benefit of ₹ 7 000 on iQube and ₹ 9 440 on iQube S, to customers who make the full payment for their booked vehicle and complete the registration in the next 90 days ending Sep 30th, 2023.

The announcement related to revision in FAME-2 subsidy for E2W was made by the Govt. of India on 20th May'23, hence vehicles booked on or before 20th May'23 are eligible for availing the Loyalty benefit Programme.

The Loyalty Benefit amount will be directly given by dealers as a discount while during the purchase of the vehicle.

Yes, you can change the variant & still avail the Loyalty Benefit Scheme. How ever, iQube & iQube S bookings cannot currently upgrade to iQube ST.

Yes, you can change the dealer/city & still avail the Loyalty Benefit Scheme.

The Govt. of India has revised the subsidy on E2W under the FAME-2 (Faster Adoption and Manufacturing of (Hybrid &) Electric Vehicles in India) scheme w.e.f 1 Jun'23 from ₹ 15 000 per kilowatt hour to ₹ 10 000 per kilowatt hour. Furthermore, the cap for incentive has been revised to 15% of the ex-factory price of E2W as against 40% of the ex-showroom price earlier. So, the FAME-2 subsidy w.e.f 1 Jun'23 for iQube is ₹ 21 131 and iQube S is ₹ 22 065.

The FAME II subsidy amount for iQube is ₹ 21 131 and iQube S is ₹ 22 065.

The On Road price of the vehicle has components like Ex-Showroom, RTO Registration, Insurance etc. The final price will also depend on the subsidies as applicable at the time of purchase & registration of the vehicle. Though the subsidy amount has been reduced by ₹ 29 869 for iQube and ₹ 28 935 for iQube S but the price increase effective for our customers is in the range of ₹ 17 000 to ₹ 22 000 depending on the variant . In case your booking is on or before 20th May'23, you will be eligible for an additional Loyalty Benefit Programme , as a big thank you, for being patient, and loyal customer to us.

We follow first in first out policy for all our booking customers, so deliveries happen as per same. The final price of the vehicle depends on the subsidies as applicable at the time of purchase & registration of the vehicle. The notification of the revised subsidy was announced on 20th May'23, hence in case your booking is on or before 20th May'23, you will be eligible for an additional Loyalty Benefit Programme , as a big thank you, for being patient, and loyal customer to us. For all bookings after 20th May'23, customers can avail new prices without having to bear the full burden of FAME II revision.

The On Road price of the vehicle has components like Ex-Showroom, RTO Registration, Insurance etc. The final price will also depend on the subsidies applicable at the time of purchase & registration of the vehicle. The subsidies have changed wef 1st of June 2023 onwards and so have the prices but new customers can avail new prices without having to bear the full burden of FAME-2 II revision on booking the vehicle starting June 1, 2023.Though the subsidy amount has been reduced by ₹ 29 869 for iQube and ₹ 28 935 for iQube S ₹ 28 500/- but the price increase effective for our customers is in the range of ₹ 17 000 to ₹ 22 000 depending on the variant.

iQube is one of the most preferred Electric scooters with more than 1 lakh happy owners. These price changes will not affect your experience, in terms of ownership, or the value for money you expected out of TVS iQube. As a matter of fact, with a running cost of less than 30 paise per km, you will have a potential saving of ~₹ 92 880 on ownership over a standard petrol scooter for 5 years of ownership.

We are sorry to see you go, we would urge you to reconsider your decision as TVS Motors has rolled out a Loyalty benefit program for its existing bookings done on or before 20th May'23. However, if you still want to go ahead with the cancellation of your booking, a refund is usually credited within 7 working days from the date of receipt of cancellation request.

As per the Odisha Electric Vehicle Policy, a purchase incentive of ₹ 5 000/kWh (capped at ₹ 20 000 per vehicle) is offered by the state government on the purchase of an electric 2-wheeler.

The purchase incentive for TVS iQube or TVS iQube S is ₹ 17 000 /-

Please follow the below mentioned steps

Visit - https://odtransportmis.nic.in/EVCell/#/dashboard/register

• Enter your Vehicle (Registration) Number, Chassis Number and verify with OTP.
• OTP will be received on the mobile number used for vehicle registration.
• Click on declaration tab.
• Enter your Bank details and upload scan copy of first page of bank passbook.
• Submit the application.
• You will receive an Application Tracking Number for future reference.
• The state subsidy shall be credited directly into your bank account.

Scan copy of first page of Vehicle Owner's Bank Passbook. OTP and other communication will be sent via SMS to your Mobile Number linked with your RC.

As per the Uttar Pradesh Electric Vehicle Manufacturing and Mobility Policy 2022, a purchase incentive of 15% of ex-factory price capped at INR 5000/- per vehicle is offered by the state government on the purchase of an electric 2-wheeler.

The purchase incentive for TVS iQube or TVS iQube S is INR 5,000/-

Electric 2 wheelers purchased and registered in the state of UP on or after 14 October 2022 are eligible to claim purchase incentives under the policy. Individual ‘buyers’ shall be allowed to avail the purchase subsidy only on purchase of one vehicle of 2W or 3W or 4W or E-Buses or E-Goods Carrier categories.

Following documents are required to claim the purchase incentive

• Copy of the buyer's Aadhaar Card.
• Copy of the Cancelled Cheque or Passbook where the buyer's name and Account Number is mentioned.
• Copy of passport size photograph submitted during the registration of the vehicle.
• Copy of the signature submitted during the registration of the vehicle.
• Copy of Vehicle Registration Certificate.