Know everything about TVS iQube Electric Scooter in India
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Frequently Asked Questions

Purchase
How do I purchase the vehicle?
You can book and purchase the vehicle on the website or by visiting our dealerships. Post successful booking, our Relationship Manager will contact you to take you through the process.
Yes, you must make a booking to purchase the TVS iQube. The booking amount is only ₹ 5 000* and is adjusted at time of full payment.
After you book your vehicle, you will get a link that helps you track the status of your order by logging into the website.
You must book individual vehicles separately. Also, you may book as many vehicles as you like.
Buying the TVS iQube from a city where it currently isn’t sold and taking it to another city may be a challenge due to state legalities. Also, we do not have after-sales service and roadside assistance for the iQube in such cities, which may hinder your ownership experience.
Your booking is allotted to your name and contact details which are also part of your unique profile. In the event, you would still want to go ahead with any changes feel free to contact TVS iQube Helpline: 18005721818 or drop an email to tvsiqube@tvsmotor.com and we will provide a resolution as best we can. However, once invoiced, ownership details cannot be changed.
Yes. The TVS iQube is available for purchase through EMI options, through TVS Credit. Please check the website or contact the dealer for further details.
No, the TVS iQube is currently not available on lease.
Yes, you will need a valid two-wheeler driver’s license to ride the TVS iQube. The TVS iQube is a hi-speed electric scooter having a top speed of 82 km/h, which is above the 25 km/h cap for registration and license. Thus, registration and two-wheeler driving license is compulsory.
Yes. However, the subsidy will be applicable to only 1 electric vehicle per customer and linked to your Aadhar Number.
The price for the TVS iQube ST will be revealed by May 2024. Stay tuned to our social channels for the latest news.
Yes, the booking for an iQube variant and colour can be changed using your log in credentials on the TVS iQube website till the time full payment is made. Please note, this may alter timelines for your iQube being made available to you.
Yes, the booking amount is fully refundable. However, once the final payment for the vehicle has been made, the booking and final payment amount is non-refundable.
We have received an overwhelming response for all variants of the TVS iQube. We are currently overbooked, and due to this, we have a waiting period of 30 days for the iQube and 45 days for the iQube S from the date of booking. However, timelines may vary from time to time based on demand.
Exchange offers are not rolling out at the moment. Please stay tuned to our social pages to know about such offers!
You can check the availability in your city on the booking page by entering the PIN-code of your city.
Yes, your TVS iQube can be driven in rain, however we suggest you carry a raincoat for yourself. The TFT dashboard is also rain-resistant.
Yes, the TVS iQube can be washed at a regular water washing station. However, we recommend that you do not direct the water stream at areas like the charging port, the bag hook area or the underneath the seat regularly.
No, the iQube comes with a fixed, pre-installed SIM from the factory.
Yes, you can ride the iQube in stagnant water up to a depth of six inches or 150 mm, with all safety precautions taken for the rider. You can be rest assured that all key components below the floorboard are IP67 rated and will not be affected. We recommend you watch out for potholes though.
The TVS iQube comes with two driving modes – Eco mode can reach a top speed of 45 kmph and Power mode can achieve up to 78 kmph. You can choose a mode best suited to your riding style.

Here are a few tips to get the best performance out of your TVS iQube.

  • Do not hold brakes while riding. Though it is a common practice among scooter riders to hold the rear brakes ever so slightly while riding, it should be avoided as it reduces the life of your brakes and consumes extra energy in the process, thus reducing your efficiency.
  • Rapid acceleration and riding at high speeds also uses up your battery faster.
  • Maintain the recommended tyre pressure and check periodically (refer to the owner’s manual for correct tyre pressures for your vehicle). If they are under-inflated, their rolling resistance increases as a result, more energy is consumed to move your scooter.
The motor used is an energy efficient low noise BLDC hub motor with 4.4 kW peak power and has been put through rigorous tests in the harshest weather and road conditions.
The TVS iQube has a gradeability of 10 degrees which makes it easy to ride over inclined roads. It has been tested in the high Himalayan mountains and was the first electric scooter to reach the remote Spiti Valley in Himachal Pradesh.
Your TVS iQube comes with a 3-year warranty*, which includes the battery, controller, charger and the motor. Damage caused due to poor maintenance, external factors and negligent use, however, are not covered. Please refer to the terms and conditions listed under Warranty Information in your owner’s manual for further clarification.

* (3 years/30,000 km for TVS iQube 2.2kWh and 3 years/50,000 km for remaining TVS iQube variants)

Your TVS iQube is equipped advanced safety features. In case of high ambient temperatures and/ or operating the scooter with heavy loads, the TVS iQube is designed to optimize operating temperatures to maintain utmost safety, which may result in a slight change of performance along with an alert notification on the dashboard.
Yes, you will receive an anti-theft alert notification on your smartphone, depending on your subscription plan and network status, in case your TVS iQube is dragged while it is locked. You can also access the ‘Live Vehicle Tracking’ feature on the TVS iQube app to know the exact location of your scooter at any given time.
Your smartphone will be connected to the vehicle through the mobile app. This can be downloaded by scanning the QR code provided in the user manual or links on the website. https://youtube.com/playlist?list=PLSH22T4RtU6bvhVzinbPH6-j1drUY3mR
No, your connected scooter experience won’t be hampered if you choose to change your mobile number. You must request the change of registered mobile number by contacting your Relationship Manager to process it successfully.
Yes, it is possible to connect as a secondary user, provided he has the necessary information regarding the vehicle and mobile app connectivity.
The HMI controller is a 5-way physical joystick that helps you navigate through various functionalities on the dashboard easily for TVS iQube S and TVS iQube ST
Subscription plans are packaged offerings of services and features that enhance the overall ride experience and vehicle ownership for customers. The connected features on TVS iQube vehicle are packaged in the form of the ‘Basic’ and ‘Advanced’ packs. To avail of this, you will have to purchase the subscription plan by going to the subscriptions section available on the top left hamburger menu on your TVS iQube app. The first year of ‘Advanced’ features is free for a limited period.

The charging times for different variants are as under:

  • TVS iQube 2.2kWh: It takes approximately 2 hours to charge from 0 – 80% with 950 W charger.
  • TVS iQube 3.4kWh: It takes approximately 4 hours 30 mins to charge from 0 – 80% with 650 W charger.
  • TVS iQube S: It takes approximately 4 hours 30 mins to charge from 0 – 80% with 650 W charger.
  • TVS iQube ST 3.4kWh: It takes approximately 3 hours to charge from 0 – 80% with 950 W charger.
  • TVS iQube ST 5.1kWh: It takes approximately 4 hours 18 mins to charge from 0 – 80% with 950 W charger.
  • It takes around 3.5 kWh of electricity to fully charge the TVS iQube 3.4kWh, TVS iQube S and TVS iQube ST 3.4kWh. This is equivalent to 3.5 units of electricity. Assuming the cost of electricity to be ₹ 7, it would cost you just ₹ 24.50 for charging your TVS iQube from 0% to 100%. This will allow you to cover a distance of 100 km per charge.
  • It takes around 2.2 kWh of electricity to fully charge the TVS iQube 2.2kWh. This is equivalent to 2.2 units of electricity. Assuming the cost of electricity to be ₹ 7, it would cost you just ₹ 15.40 for charging your TVS iQube from 0% to 100%. This will allow you to cover a distance of 75 km per charge.
  • It takes around 5.1 kWh of electricity to fully charge the TVS iQube ST 5.1kWh. This is equivalent to 5.1 units of electricity. Assuming the cost of electricity to be ₹ 7, it would cost you just ₹ 35.70 for charging your TVS iQube from 0% to 100%. This will allow you to cover a distance of 150 km per charge.
Fast charging impacts the lifespan of Li-ion batteries and as of now TVS iQube does not support fast charging. We are continuously working on fast charging technology that has the least impact on battery life and would bring it to market at the earliest.
Your TVS iQube comes with a standard 950 W or 650 W charger (depending on the variant) that can plug into a 15 A household socket and does not require a separate line or meter to function. In case your designated parking spot is far away from your residence, you may need to arrange for a separate connection.
The TVS iQube’s charging socket only consumes nominal energy - less than a night lamp - in standby mode.
The cluster will show the battery status as 100% and switch off after a delay once fully charged. The registered mobile app, depending on your subscription plan, will show the live battery charging status as 100%.
No, there is no risk to your TVS iQube as it comes equipped with a smart battery management system which prevents overcharging. However, it is always advisable to switch off and unplug the charger once the battery is fully charged.
The charger itself has a cooling fan built in, which cuts in and out depending on the operating temperature. Apart from the fan noise from the new 950 W or 650 W off-board charger for the iQube variants, the charger emits no other noise.
No, the new 650 W and 950 W chargers have been designed for the new TVS iQube specifically. They are not compatible with old generation TVS iQube.
The charger is included in the total cost of the vehicle.
No, it is advised to use TVS provided chargers only to charge your iQube for better performance and longer life of the battery. Usage of chargers not supplied or recommended by TVS will result in loss of warranty for your iQube.

TVS iQube comes with an advanced system that adapts the DTE – Distance to Empty – prediction as per your riding style to provide the most accurate instantaneous range. This will help you plan your rides and charging sessions better. In case you have to go for an unplanned extra mile you can recharge your vehicle at any of the charging stations appearing on the vehicle app. We are continuously trying to bring information about as many charging stations on TVS iQube App to give you maximum options to recharge your scooter. The plug-and-play portable offboard charger makes it easy to carry and can be used at any 15 A domestic socket, making it convenient to use in every situation.

No, the range is not affected by frequent charging.
Absolutely. The TVS iQube has the lowest discharge rate of any electric scooter, in the category. It loses only about 5% charge for 10 days of non—operation. That means, even if you took a month-long vacation, your scooter would’ve only dropped by roughly 15% of charge when you got back. For best results, ensure you leave your TVS iQube with at least 50% charge.
In terms of real range, TVS iQube ST 5.1kWh has maximum range of 150 km per charge, TVS iQube 2.2kWh can reach up to 75 km per charge and remaining variants can reach up to 100 km per charge

(* Eco Mode with Solo rider and under standard testing conditions)

With the key-off condition, the battery will discharge roughly by 5% in 10 days. Kindly ensure to charge your vehicle once every 15 days
The battery is protected by an aluminium casing to rule out physical damage. Also, the BMS regulates temperature and ensures optimum performance. Be rest assured our battery packs comply with the latest Government norms.
TVS iQube uses the best Lithium-ion battery technology and our battery life is designed to be the same or more than the lifetime of the scooter. However, battery attenuation of 20-30% can be expected around 60,000 - 70,000 km. This can vary based on multiple factors like ambient temperature, riding pattern and so on.
The battery used in the TVS iQube is Lithium-ion with NMC.
No, there is no extra battery pack available as of now.
The carry-along charger has an inbuilt voltage fluctuation protection. It is always recommended to use a TVS recommended charger to maintain your warranty status.
No, the batteries designed to be non-removable and are continuously monitored along with other controllers in the vehicle which keeps the batteries safe. Tampering with batteries and connectors will also nullify warranty claims.
The battery is not designed to get overcharged. The battery has a smart protection system that will hinder the bulge and monitor battery health.
The vehicle has inbuilt voltage fluctuation protection. It is always recommended to use a factory-provided charging cable.
No, this is not advisable as the batteries designed to be non-removable and are continuously monitored along with other controllers in the vehicle which keeps the batteries safe. Tampering with batteries and connectors will also nullify warranty claims.
The first service of your TVS iQube is scheduled after 6 months from the date of purchase or 4,000 km of riding, whichever is earlier. The second service is scheduled after 12 months from the date of purchase or 8,000 km of riding, whichever is earlier. The next services are scheduled every 12 months or 4,000 km of riding, whichever is earlier

TVS iQube comes only with paid service options. However, the services are few and far between compared to petrol scooters.

TVS iQube being an electric scooter, requires minimum consumables during service. Depending on the maintenance schedule or the amount of wear on the parts, replacements may be required.

Parts will be charged as per cost and labour charges for the service provided will be added to your service invoice.

Our roadside assistance will generally get to you in about 45 minutes, but traffic and weather limitations are factors beyond our control, which can impact the time.

As a limited offering the 1st year of roadside assistance is included with the purchase of your vehicle. Post expiry you may reach out to your relationship manager or nearest iQube dealer to renew the same.

We will ensure that you have a happy experience with our services.
You can contact us via call or email for immediate support. Our team will be happy to help you. Toll-free number: 1800 572 1818 (Mon – Fri: 9am – 6pm) or 1800 258 7555/ 7111 (for 24x7 assistance) or email id: tvsiqube@tvsmotor.com.
No, the TVS iQube can be serviced only at those TVS dealerships where the iQube is retailed. This is because we have deployed special service set-ups and specially trained technicians for the iQube.
EMPS 2024 is introduced by the Ministry of Heavy Industries, Government of India, aimed at accelerating the adoption of electric vehicles (EVs) in the country. It specifically focuses on supporting the adoption of electric two-wheelers (e-2W) fitted with advanced batteries.

The scheme is valid from 1 April 2024 until 31 July 2024. The vehicles registered during the period 1 April 2024 to 31 July 2024 (both dates inclusive) are eligible for incentive under EMPS 2024.

The incentives for TVS iQube under the scheme are ₹ 5 000 per kWh, capped at a maximum of ₹ 10 000 per vehicle.

The final on-road price of a vehicle includes components such as the Ex-Showroom price, RTO Registration, and Insurance, among others. It also varies depending on the applicable subsidies at the time of purchasing and registering the vehicle. While the subsidy amount for the TVS iQube is ₹ 10 000, the final price will depend on the variant.

The final on-road price of a vehicle is determined by various factors, including the Ex-Showroom price, RTO Registration, and Insurance. This price is also influenced by the subsidies available at the time of the vehicle's purchase and registration. From April 1, 2024, onwards, there have been changes to both the subsidies and the overall prices. The subsidy for TVS iQube and TVS iQube S has been revised to ₹10 000. Consequently, customers will see a price change, depending on the specific variant of the vehicle.
The TVS iQube stands as a top choice among electric scooters, boasting over 290,000 satisfied owners. It offers a real range of 100 KM, a spacious 32-litre under-seat storage, and an impressive suite of over 118 connected features including Distance to Empty (DTE), Alexa skillset for TVS iQube, Voice Assist, incoming call alert, turn by turn navigation, real-time vehicle tracking, and incredible savings on running costs. Investing in the TVS iQube ensures a value-packed and future-proof mobility solution that stands the test of time.
We regret to hear about your decision to cancel and encourage you to give it some more thought. However, should you choose to proceed with the cancellation of your booking, please be assured that a refund will typically be processed and credited to your account within 7 working days from the date we receive your cancellation request.
Our booking process adheres to a first-come, first-served policy, ensuring that deliveries are made in the order bookings are received. The subsidy is a government-provided benefit, available only after the vehicle's registration. To avail the older subsidy benefit, customers had to buy and register the vehicle before 31st March, 2024. While the previous policy concluded on March 31, 2024, prospective owners can still benefit from the new EMPS subsidy by ensuring their vehicle is registered by July 31, 2024.
As per the Odisha Electric Vehicle Policy, a purchase incentive of ₹ 5 000/kWh (capped at ₹ 20 000 per vehicle) is offered by the state government on the purchase of an electric 2-wheeler.

The purchase incentive for TVS iQube or TVS iQube S is ₹ 17 000 /-

Please follow the below mentioned steps

Visit - https://odtransportmis.nic.in/EVCell/#/dashboard/register

  • Enter your Vehicle (Registration) Number, Chassis Number and verify with OTP.
  • OTP will be received on the mobile number used for vehicle registration.
  • Click on declaration tab.
  • Enter your Bank details and upload scan copy of first page of bank passbook.
  • Submit the application.
  • You will receive an Application Tracking Number for future reference.
  • The state subsidy shall be credited directly into your bank account.

Scan copy of first page of Vehicle Owner's Bank Passbook. OTP and other communication will be sent via SMS to your Mobile Number linked with your RC.

You can visit and track your application status here: -

https://odtransportmis.nic.in/EVCell/#/dashboard/status

Application Number, Registration Number and last five digits of Chassis Number are the keys to track your application status.

As per the Uttar Pradesh Electric Vehicle Manufacturing and Mobility Policy 2022, a purchase incentive of 15% of ex-factory price capped at INR 5,000/- per vehicle is offered by the state government on the purchase of an electric 2-wheeler.

The purchase incentive for TVS iQube or TVS iQube S is INR 5,000/-

Electric 2 wheelers purchased and registered in the state of UP on or after 14 October 2022 are eligible to claim purchase incentives under the policy. Individual ‘buyers’ shall be allowed to avail the purchase subsidy only on purchase of one vehicle of 2W or 3W or 4W or E-Buses or E-Goods Carrier categories.

Following documents are required to claim the purchase incentive

  • Copy of the buyer's Aadhaar Card.
  • Copy of the Cancelled Cheque or Passbook where the buyer's name and Account Number is mentioned.
  • Copy of passport size photograph submitted during the registration of the vehicle.
  • Copy of the signature submitted during the registration of the vehicle.
  • Copy of Vehicle Registration Certificate.

Please follow the below mentioned steps

  • Open the web portal - www.upevsubsidy.in and click on 'Apply Online' tab.
  • Accept the disclaimers
  • Input the Vehicle Registration Number, Last 5 digits of the chassis number and mobile number given at the time of application for vehicle registration. Click on 'Send OTP'.
  • After entering the OTP received on mobile number provided, the registration will be successful and login credentials will be received on mobile number.
  • Click on 'Applicant Login' and login with the credentials received in Step 4.
  • Fill in the details in highlighted sections and click 'Apply Now' in order to submit the application.
  • After successful submission, a unique request number will be generated through which customer can track the status of subsidy application.
  • After verification of customer application at Dealer's end, the application shall be verified by respective RTO and subsidy amount shall be directly credited into the account of customer.

Offer 1: Available only on iQube Website: (Valid For All India)

  1. NCEMI: savings up to ₹7 500 on No Cost EMI (3 months and 6 months)

  2. HDFC Instant Discount (ID) Offer Upto ₹7 500 on eligible HDFC Bank Credit & Debit Cards for 6/9/12/18/24 months EMI tenure.

    • HDFC Bank – Credit Card Instant Discount

      5% Discount upto maximum amount of ₹7 500 on EMI Tenure of 6/9/12/18/24 Months.

    • HDFC Bank – Debit Card Instant Discount

      5% Discount upto maximum amount of ₹7 500 on EMI Tenure of 6/9/12/18/24 Months.

Offer 2: Available at Dealership: (Valid For All India)

  1. Non EMI Offers on:

    • ICICI bank-Credit Cards-5% of the transaction amount or ₹7 500 whichever is less on minimum transaction amount of ₹75 000.

  2. EMI Offers:There are multiple discounts AU Bank, IDFC Bank, One Card:

    • IDFC Bank - Credit Card Instant Discount

      7.5% Discount upto maximum amount of ₹10 000 on EMI Tenure of 12/18/24 Months.

    • AU Bank - Credit Card Instant Discount

      5% Discount upto maximum amount of ₹7 500 on EMI Tenure of 6/9 Months.

    • AU Bank - Credit Card Instant Discount

      7.5% Discount upto maximum amount of ₹10 000 on EMI Tenure of 12/18/24 Months.

    • One Card - Credit Card Instant Discount

      5% Discount upto maximum amount of ₹7 500 on EMI Tenure of 6/9 Months.

    • One Card - Credit Card Instant Discount

      7.5% Discount upto maximum amount of ₹10 000 on EMI Tenure of 12/18/24 Months.

    • ICICI Bank Credit Card ID-

      5% of the transaction amount of ₹7 500 whichever is less on 6- & 9-months EMI option on Pine lab machine

    • ICICI Bank Credit Card-ID-

      7.5% of the transaction amount or ₹ 10K whichever is less on 12,18, & 24 months EMI tenure.

Reach out to your nearest dealership for more details on No-Cost EMI offer.

Yes. You can avail the offers if you convert your eligible HDFC credit card/debit card transaction into EMI for a minimum tenure of 6 months and select the offer.

Yes, you can avail instant discount of 5% or ₹5 000/- whichever is lower, using Bank of Baroda Credit Card or 5% of transaction amount or ₹7 500 which ever is lower on ICICI bank credit cards

Note: This offer is only available at Dealerships and cannot be availed on TVS website.

To qualify for this offer, one must purchase the TVS iQube in July 2024 and should have made full payment online under EMI on TVSM website or under brand EMI on Pinelab machine at the Dealerships and must apply the offer in both the cases.

No, this is a special offer is exclusively for customers who purchase the TVS iQube on or before 31st July. It is not applicable to purchases made after this date.

You can claim one offer out of the option of offers available online/offline unless it is explicitly stated.
You can apply for either offer available online/offline. Hence, you can apply either NCEMI for 3 months or 6 months tenure or Instant Discounts for 6,9,12,18,24 months tenure . All these offers are available on eligible cards only.

In case you have done the booking with ₹5 000, you can complete the balance payment online by selecting either NCEMI or Instant Discount offer to qualify the offer. You can also visit at Dealerships & transact on Pinelab machine under brand EMI. Please note that all these offers are available on eligible cards only.

Step 1- Book iQube by making payment of ₹5 000 online.

Step 2- Complete the balance full payment and select NCEMI for either 3 months or 6 months of tenure online on TVSM website. This offer is available for eligible cards only.

Step 1- Book TVS iQube by making payment of ₹5 000 online.

Step 2- Complete the balance payment and select ID for minimum 6 months of tenure online on TVSM website.

Alternatively, you also visit at the Dealership & transact under brand EMI on pinelab machine.

All the offers are available for eligible cards only.

The New Offer is valid until 31st July 2024. However, TVSM is free to withdraw the offer before the end of the said date, giving no intimation.

  • TVS iQube S

  • TVS iQube Electric SmartXonnect.

Extended Warranty Pricing:

TVSM Manufacturing Warranty 3 Years or 50,000 km whichever is earlier
Extended Warranty Additional 2 years or 20,000 km whichever is earlier post the TVSM warranty expires
Heading Only battery extended warranty pricing Vehicle* + Battery extended warranty pricing
Cost to customer (Inclusive of all taxes) 5999 7999
The Extended Warranty Scheme for TVS iQube is a protection plan designed to provide you with Extended Warranty for your TVS iQube beyond the factory warranty.
This covers the replacement or repair of the parts listed in OMS Invoice due to any manufacturing defect, at the sole discretion of the manufacturer, as per terms and conditions mentioned in your Owner's Manual, Policy document and T&C at the time of booking the vehicle. Terms and conditions mentioned in extended warranty document will also be applicable.

Yes, you can claim an Extended Warranty on online bookings even if you don't want to claim NCEMI/Instant Discount offer for the purchase of the TVS iQube.

This can be done at the time of purchase or at a later date not exceeding 30 days from the date of purchase, for claiming the offer.

The Extended Warranty (for 2 years or 20000 kms, whichever is earlier) price can be purchased at Dealership by paying a ₹ 999/- directly to the Dealership (applicable only for the following states: Andhra Pradesh, Telangana, Maharashtra). For other states Extended Warranty can be purchased by paying a ₹ 3 262/- directly to Dealership (applicable only for the following states: Karnataka, Kerala, Rajasthan, Tamil Nadu, Madhya Pradesh, Bihar, Chandigarh, Chhattisgarh, Gujarat, Jharkhand, Mizoram, Odhisha, Punjab, Uttarakhand, Uttar Pradesh, West Bengal, Delhi and Haryana).

The Extended Warranty (for 2 years or 20000 kms, whichever is earlier) can be purchased at Dealership by paying a ₹ 999/- directly to the Dealership (applicable only for the following states: Andhra Pradesh, Telangana, Maharashtra). For other states Extended Warranty can be purchased by paying a ₹ 3 262/- directly to Dealership (applicable only for the following states: Karnataka, Kerala, Rajasthan, Tamil Nadu, Madhya Pradesh, Bihar, Chandigarh, Chhattisgarh, Gujarat, Jharkhand, Mizoram, Odhisha, Punjab, Uttarakhand, Uttar Pradesh, West Bengal, Delhi and Haryana).
This offer is applicable for battery Extended Warranty policies purchased along with vehicle in between 1st April and 30th April, 2024.

Please refer the Extended Warranty Discounts mentioned according to applicable States.

The Battery Extended Warranty coverage will start after the expiration of manufacturer’s Warranty (3 years from the date of purchase or 50,000 km whichever is earlier) and will extend the Warranty coverage by additional 2 years or 20,000 kms whichever is earlier.
The battery Extended Warranty will extend the Warranty coverage on the battery packs against manufacturing defects, on expiration of the initial Warranty period by the duration and running specified in the policy; provided the vehicle is maintained as per schedule mentioned in your vehicles Owner’s Manual.
No, there are no deductibles or additional charges for repairs covered under the Extended Warranty.
Damages occurring out of but not limited to accident, negligence, misuse, abuse, theft, tampering, cosmetic damages due to any natural wear and tear, including without limitation. Damages occurring out of natural calamities like flood, earthquake, tsunami, storm etc.
You can reach out to the nearest TVS iQube authorized main dealership and state your battery concerns, if the issue is covered under this Warranty, the service team will check the validity and applicability of this issued policy and will repair (or) replace the relevant pack.
No, periodic maintenance, such as battery health checks, is not covered. The Extended Warranty is designed to cover your vehicles battery against manufacturing defects.
No, the policy once issued remains active till the date of expiry mentioned in the policy.
You can purchase the battery Extended Warranty along with purchase of your vehicle at the time of invoicing.
No, the battery Extended Warranty already extends the total battery Warranty coverage to 5 years /70000 km (whichever is completed earlier) of usage.

Yes, Dealer needs to share the EW policy and respective vehicle RC copy with the new customer's name to Corporate Warranties India Ltd.

Till the next communication it will be managed through CWI wallet.

The claim process will remain the same as it was for ATW and CWI warranty claim.

We will be rolling out plans for existing TVS iQube owners shortly, as of now this offer is only applicable with a purchase of a new TVS iQube.

  • For Android Users – The Rewards Cashback can be claimed by owner users on app versions 4.2.0 and above

  • For iOS Users – The Rewards Cashback can be claimed by owner users on app versions 4.4.0 and above.

  • Any user who has purchased a TVS iQube in the below mentioned states/regions is eligible to claim the cashback on the TVS Connect app.

  • The cashback amount available for different iQube models across the different regions is mentioned in the table below:

Model States Amount (INR)
TVS iQube 2.2 kWh All India 12,300
TVS iQube 3.4 kWh Maharashtra 5,000
Karnataka
Kerala
Tamil Nadu + Pondicherry
Uttar Pradesh + Uttarakhand
Telangana
Gujarat
Rajasthan
TVS iQube ST 3.4 kWh and ST 5.1 kWh All India (Only eligible for open bookings before 15th July 2022) 10,000

The last date to claim cashback for customers who retail or purchase between 13th may, 2024 & 31st of July, 2024 will be 31st August, 2024.

To avail the cashback reward, follow these steps:

  • Open the TVS Connect App

  • Click on the hamburger menu icon on the top left corner of the app to open the side menu.

  • Click on “Rewards” -> A scratch card appears on your screen.

  • Tap on the scratch card to claim the reward. On tapping, the amount of reward cashback & eligibility details are mentioned

  • Click on “Claim Reward”

  • Enter your Invoice Registered Mobile Number to receive the OTP for verification.

  • Enter the OTP in the space provided.

  • After verification of OTP, the Bank Details page will open.

  • On the Bank details page, ask the user to enter their Bank Account Number, IFSC Code and the Account Holder’s Name. Click on “Continue”.

  • Confirm your bank account details on the Bank Details Summary Page

  • Click Confirm

  • A message saying “Thank you for your Confirmation. Your bank details have been confirmed successfully.”

  • To check the Status of their cashback claim, users can login into the TVS Connect App -> Go to the side menu -> Click on “Rewards” -> A screen appears which shows the user the Status of their cashback claim.

  • The user will also receive a SMS Communication regarding the status of their cashback claim. Scenario-: If the Bank account details submitted by the user is incorrect, the user will receive an SMS and will have to go to the Rewards section on the TVS Connect App and add the bank details again.

Once the user becomes eligible for cashback, a rewards card will be enabled in the Rewards Section which can be found in the side menu of the TVS Connect App.

Customers can track the status of their cashback payments using the steps mentioned below:

  • Click on the side-menu of the TVS Connect App

  • Select “Rewards”

  • A screen will be displayed where the user can check the status of their cashback claim. There are 3 statuses visible to the user namely:

    • Status-1: If the Status is “Reward under process”, then the users bank account details has been successfully processed and the user will receive the cashback in their selected bank account within 5-7 working days.

    • Status-2: If the Status on the app-screen is displayed as “Bank details are incorrect”, ask the user to click on the “Add Bank Details” CTA. Upon clicking on the CTA, the user will be asked to resubmit their Bank Account Details.

    • Status-3: If the Status on the app-screen is displayed as “Reward Credited Successfully”, then ask the user to check the bank statement of the bank account to check if the cashback that has been deposited in their account.

  • The user will receive a SMS Confirmation indicating Success/Failure of the correctness of the bank details submitted by them.

  • In case the user receives a SMS about incorrect bank details submitted, ask the user to Open the side menu on the TVS Connect App -> Go to the Loyalty Rewards section and Add the correct bank details again.

If the user is not receiving the OTP on the Invoice Registered Mobile Number please escalate to Customer Care with details of the VIN, Invoice Number.

The process of a User Onboarding their vehicle on the TVS Connect App is delinked with the Invoice Mobile number (DMS Mobile Number). Hence a user onboarded with a certain VIN on the TVS Connect App would be able to see the cashback and claim. The OTP would however come to the mobile number provided by the user on the invoice.

Within 5-7 days of the user submitting the correct bank account details, the user will receive the cashback. The user will receive the cashback in the bank account of which they have submitted details on the TVS Connect App.

  • Once the user has downloaded and installed the TVS Connect App, the user needs to launch the TVS Connect App.

  • To onboard the vehicle, the user needs to click on “Onboard TVS Vehicle or Accessory” card.

  • Then the user needs to tap on “Onboard a TVS Vehicle”.

  • Then, the user needs to enter the TVS registered mobile number which the user can find on the invoice copy.

  • After entering the mobile number, the user needs to click on “Continue”.

  • An OTP will be generated and sent to the mobile number entered in the previous step.

  • After entering the OTP, the user should be able to see the bike card with all the vehicle details.

  • Tap on the bike card and the “Continue” button gets enabled.

  • The user is redirected to the homepage of the TVS Connect App which indicates that the vehicle has been successfully on boarded.

Our overall prices largely fall within the threshold limit specified under FAME II, which is ₹ 1 50 000 (ex-factory price of the vehicle plus off-board charger). However, we are rolling out a goodwill benefit scheme. We shall refund case-to-case basis, wherever the pricing has crossed this limit, to our customers who have purchased TVS iQube / TVS iQube S between 19th May'22 and 6th Apr'23. TVSM has always had a customer-centric view and the product iQube – costing was made in the best possible way to not charge extra –for any additional product on the pricing of the same. We have strived to provide value, safety, and assurance for you, always.

iQube & iQube S customers who have their vehicle invoice date between 19th May 2022 & 6th April 2023 & the ex-factory price of vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000 are eligible for a refund.

Wherever the ex-factory price of the vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000, the excess amount (including GST) is being refunded to our customers who have vehicle invoice date for TVS iQube / TVS iQube S between the period 19th May 2022 & 6th April 2023.

You can check your refund amount through following steps:

  • Click on the link received by your number.
  • Enter your 17-digit VIN / Chassis Number.
  • If you are eligible for the refund, then you will receive an OTP on the mobile number that you had given for the FAME 2 subsidy claim.
  • Once you enter the OTP, you will be able to see the refund amount applicable to you.
  • Click on the refund button & enter your bank details.
  • Within 5-7 working days after successful collection of the bank details the refund amount will be credited to you A/c.
Our pricing is different in different states due to several factors. Also, the pricing of vehicles will vary depending on the variant. Given these, the refund amount will vary from case-to-case basis.
The link to check the refund amount has been shared on your registered mobile no, you can click on that link to check your refund amount & submit your bank details. Within 5-7 working days after successful collection of the bank details the refund amount will be credited to your A/c.
No documents are required, the link to check the refund amount has been shared on your registered mobile no, you can click on that link to check your refund amount & submit your bank details. Within 5-7 working days after successful collection of the bank details the refund amount will be credited to your A/c.
In line with our customer-centric approach we are rolling out a Goodwill Benefit Scheme where only the eligible customers will get the amount which was paid slightly over and above the threshold limit set under FAME II Policy.
Yes, you can contact the dealer where you purchased the vehicle from. The dealer will assist you in taking the refund.
Wherever the ex-factory price of the vehicle plus off-board charger cost has crossed the limit of ₹ 1 50 000, the excess amount is being refunded to our customers who have vehicle invoice date for TVS iQube / TVS iQube S between the period 19th May 2022 & 6th April 2023. If the vehicle purchase date is outside this window or the ex-factory price of the vehicle plus off-board charger cost is below ₹ 1.5 Lac, no refund is applicable.
If customer has changed his mobile number, then customer can approach the dealership where he has purchased the vehicle and submit documents such as invoice copy, RC copy and Aadhar card. These details will be shared by the dealer to TVSM. Post verification of the documents submitted through dealerships, if the customer is an eligible customer, the refund will be initiated separately.
The charger refund is related to FAME 2 subsidy & since the FAME 2 subsidy was claimed by the primary purchaser, the refund shall also be applicable to the same. Also the principal transaction is between the company and the first/primary customer who purchased the iQube through the TVSM dealership and hence the refund can be initiated by TVSM only to the primary customer.
The Loyalty Benefit Programme is for customers who have booked the iQube/iQube S on or before 20th of May 2023. As part of this program TVS Motor is giving a Loyalty Benefit of ₹ 7 000 on iQube and ₹ 9 440 on iQube S, to customers who make the full payment for their booked vehicle and complete the registration in the next 90 days ending Sep 30th, 2023.

The announcement related to revision in FAME-2 subsidy for E2W was made by the Govt. of India on 20th May'23, hence vehicles booked on or before 20th May'23 are eligible for availing the Loyalty benefit Programme.

The Loyalty Benefit amount will be directly given by dealers as a discount while during the purchase of the vehicle.

Yes, you can change the variant & still avail the Loyalty Benefit Scheme. How ever, iQube & iQube S bookings cannot currently upgrade to iQube ST.

Yes, you can change the dealer/city & still avail the Loyalty Benefit Scheme.