Know everything about TVS iQube Electric Scooter in India

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Frequently Asked Questions

Purchase
How do I purchase the vehicle?
You can book and purchase the vehicle on the website. Our customer representative will then contact you to take you through the process. Click here to know more.
Yes, you must make a booking to purchase the iQube, as only a limited number of vehicles have been currently manufactured. The pre-booking amount is only INR 5 000.
After you book your vehicle, you will get a link which helps you track the status of your order by logging on to the website.
You must book individual vehicles separately. Also, you may book as many vehicles as you like. FAME subsidy will be available for the first vehicle within the category.
Buying the iQube from a city where it is currently isn’t sold and taking it to another city may be a challenge due to the state legalities. Also, we do not have after-sale service in those other cities, which may hinder your experience.
The iQube is being provided on limited release to selected enthusiasts. Your bookings are allotted to your name and contact details which are also part of your unique profile. It would only be fair to all the other enthusiasts in queue to not change your name and contact at a later stage. In the event you would still want to go ahead with any changes feel free to contact 1800 572 1818 (available from Monday to Friday 09:00 to 18:00) and we will provide a decision on case by case basis. However, once invoiced, ownership details cannot be changed.
Yes. The iQube is available for purchase through EMI options, through TVS Finance.
The TVS iQube is currently not available on lease, as we feel you would definitely like to completely own such an engineering masterpiece.
Yes, you will need a valid driver’s license to ride the iQube. Unlike many electric vehicles, iQube has a top speed of 78 km/h, which is above the 25 km/h cap for registration and license. Thus, making registration and licensing compulsory.
Yes. However the subsidy will be applicable to only 1 electric vehicle per customer.
Yes, the iQube can be driven in rain. The TFT dashboard is also rain-resistant.
Yes, the iQube can be washed regularly. However, we recommend you get it done only at TVS authorized service stations.
It comes with pre-installed SIM from renowned service provider.
Yes, you can ride the TVS iQube in stagnant water up to a depth of half a foot, with all safety precautions taken for the rider. You can be rest assured that all components on floorboard are IP67 rated.
The TVS iQube comes with two driving modes with different top speeds to suit different styles.

Here are a few tips to get the best performance out of your TVS iQube.

  • Do not hold brakes while riding. Though it is a common practice among scooter riders to hold the rear brakes ever so slightly while riding, it should be avoided as it reduces the life of your brakes and burns extra energy in the process, thus reducing your efficiency.
  • Avoid overloading your scooter. The more weight you carry the more energy is used.
  • Rapid acceleration and riding at high speeds also use up your battery faster.
  • Maintain the recommended tyre pressure and check frequently. If they are under-inflated, their rolling resistance increases. As a result, more energy is wasted to move your scooter.
It takes approximately 6 hours to charge the TVS iQube from 0 to 100%, and 0 to 80 % in less than 4 hours 30 min with the on-board charger.

It takes around 2.5kWh of electricity to fully charge the TVS iQube. This is equivalent to 2.5 units of electricity.

Assuming the cost of electricity to be Rs.7, it would cost you just Rs.17.50 for charging your TVS iQube from 0% to 100%.

Fast charging impacts the lifespan of Li-ion batteries and as of now TVS iQube does not support fast charging. We are continuously working on fast charging technology which has least impact on battery life and would bring it to market at the earliest.
TVSM will install a SMARTXHOME vehicle charging device (if possible as per feasible study). This device comes with authenticated access through RFID and IQUBE App, critical safety features, and smart features such as auto resume, auto cut off in case of unintended use/ full charge etc. The current pricing of this device along with standard installation services is ₹ 10 000. Prices are exclusive of GST (18%).
The SMARTXHOME charging unit should be preferably installed at the place where you would be parking your vehicle. The SMARTXHOME is designed with an IP 55 rating against dust and water entry. It can be installed at any wall of your choice. We would recommend you to select a location which is free from obstruction, out of reach of children and nearest to your energy meter. However you are free to indicate a suitable alternate as per your convenience.

After you book your TVS iQube with SMARTXHOME, a customer relationship manager will be in touch with you to facilitate a home survey to assess the feasibility to install SMARTXHOME. The survey will be done by a TVSM appointed survey and installation team. The feasibility study will primarily look into the following apart from other things –

  • Whether you have a dedicated parking area for your vehicle
  • Whether you have permission (if applicable) from your landlord, RWA or other housing association to install the smart home charging socket
  • Whether your home/apartment needs power augmentation to take extra load. Although the extra electricity load would be a nominal 500W (less than your geyser, air conditioner etc)
  • Whether a proper earthing is there at your home / apartment
  • Whether your distribution board has provision for a spare MCB for installing SMARTXHOME

The team will guide you to obtain necessary permissions and will provide you exact details about the work & the estimate to install SMARTXHOME. In case it's not feasible to install SMARTXHOME, we will work with you on exploring alternatives on a case by case basis.

TVSM appointed team after doing the feasibility assessment survey will install the device. The team will need to take few photographs of your house as a requisite in the home inspection process. Please allow the team to carry out such activities. The installation charges have been bundled along with SMARTXHOME purchase price as mentioned in the above FAQ.

Your TVS iQube charger has a consumption of just 500W. This is less than your household equipment like iron (~700W), microwave oven or a 1 ton air conditioner (~1000W), etc. In most of the cases there wont be a need to install an additional electricity meter, but it will be clear after the feasibility study is conducted.

In case its not feasible to install the SMARTXHOME device, or you would not like to purchase it, you can opt for a charging cable which can be plugged into any Industrial 3 pin socket (IEC 60309 standard),and which has an ICPD (in cable protection device) for making your charging session safe. All TVSM public charging stations and other stations put by govt bodies such as BESCOM, EESL and other charging service providers have these industrial sockets. You may additionally install the industrial socket at home. TVSM as of now don't provide installation and procurement services for industrial sockets at home.

The charging cable comes at a price of ₹ 5 500

We also provide an additional accessory to make your vehicle charge at any regular 3 pin socket. This is an adapter to the charging cable which allows you to plug your vehicle into any regular 3 pin socket (generally seen at homes or offices). We do not recommend a regular use of this accessory. This accessory comes at a price of ₹ 1 500

The industrial socket which is provided is safe to use for the lifetime and it avoids arching. It is recommended by the government as part of electric vehicle charging standard. Moreover it gives you more options to charge your vehicle as it is compatible with government installed charging stations and other charging stations installed as per government standards. However you can always use the optionally-available adapter to charge at regular 5A domestic sockets.
Whether you stay in a standalone home or an apartment in a residential complex, we would require authorization from your landlord or residents association to install your charging socket at the place of your choice.

The regular installation only requires minimal drilling for wire routing and mounting so it should not be difficult to get permission.

The socket is about the size of a laptop.
We would be happy to support it at the new location at nominal costs, provided it is within our serviceable area and you have the requisite permissions.
The TVS iQube’s charging socket only consumes nominal energy - less than a night lamp - in standby mode.
Since most BESCOM AC charging points use an industrial socket it would be possible to charge your vehicle at those stations. Besides BESCOM, you can also charge your vehicle at any IEC 60309 socket (AC001 standard) or any 5A socket with ease.

Your home unit can charge other vehicles consuming less than 1kW of power as long as you authenticate them.

However, for warranty and safety it is recommended to charge only TVS iQube’s using the same.
We will not be touching or modifying your installed meter in anyway. The electricity will be drawn from the main fuse/circuit breaker.
If you mount the charging socket on any wall or pillar there would be no civil work required other than minor drilling. We will route the wiring through cable trays or conduits. In case you opt for pedestal mounting or we need to provide a separate earth connection, there would be some civil work involved.
Our engineers are licensed and trained. They would take diligent care during installation.
Your installation and unit both are covered under warranty. The installation of your unit is covered for 6 months and the unit is covered for 12 months from purchase from manufacturing defects under intended usage of charging your TVS iQube only.
It's designed and tested for usage in an enclosed space.
The cluster will switch off after charging, and the registered mobile App will show the live battery charging status as full.
No, there is no such risk to your TVS iQube as it comes equipped with an auto-cut feature. However, it is always advisable to stop charging once the battery is fully charged.
There is absolutely no sound while charging.

The home charger indicates its status by using the on-board LEDs. Here's what different colours mean

Solid Green light: The input power supply is available

Solid yellow light: The home charging unit is authenticated to charge the vehicle

Yellow light blinking: The vehicle is charging

Solid Red light: Any fault due to erratic power supply or malfunctioning of the socket

Yes, you can, but you need to authenticate your charger for him.

The cost of standard installation services is included in the price of the device. The standard installation package includes- 1 survey visit by our trained electrician, 1 installation visit, 5 meters of cable with conduit

We would be happy to support you as feasible for providing any additional items as required for installation of SMARTXHOME on a chargeable basis.

The additional costs beyond standard installation will be as follows -

  • Only survey visit by electrician - ₹ 770
  • Additional earth pit - ₹ 3 300
  • Additional wiring - ₹ 132/m (this will include flexible conduit also)
  • Additional MCB/DB installation at main distribution box - ₹ 660

If there is an additional MCB/DB to be installed at the Main distribution box (meter/MDB), we will need permission to work from relevant RWA/owner is applicable. Alternatively you can get this part done by your apartments authorised electrician.

If there is a need to make a through hole in the wall or any major civil work, it will have to be completed by you.

TVS TVS iQube comes with a highly accurate distance to empty information on the vehicle cluster which helps you to plan your trips and charging sessions. In case you have to go for an unplanned extra mile you can recharge your vehicle at any of the charging stations appearing on the vehicle app. We are continuously trying to bring information about as many charging stations on TVS iQube App to give you maximum options to re charge the vehicle

You can also use the adapter given along with the vehicle to charge your vehicle at any 5A regular socket available at numerous places.

No, the range does not get affected by frequent charging.
Absolutely. However, it is strongly recommended to charge the vehicle up to 50% in case it’s not going to be used for a long period.
It will be till 93% to 95% of the initial capacity.

Yes we have a few dealerships in Delhi and Bengaluru, please visit our dealer locator to know more.

With key off condition the battery will discharge 5 % in 10 days only.
The battery is protected by an aluminum casing to rule out physical damage. Also, the BMS regulates temperature and ensures optimum performance.
Your battery has a life of 50000 kms which for an average usage of 25 kms/day turns out to be more than 5 years. The battery technology is improving fast and costs are continuously coming down, so the replacement costs will be fraction of today’s cost.
Yes. Geofencing feature allows you to know the whereabouts of your vehicle.
Your smartphone will be connected to the vehicle through the mobile app. This can be downloaded by scanning the QR code provided in user manual or links in website.
You have to request for the change of registered mobile number at the authorized sales office or dealer office.
Yes it is possible to connect provided he has the necessary information regarding vehicle and mobile app connectivity.
The battery is not designed to get overcharged. The battery has a smart protection system which will hinder the bulge, and monitors battery health.
The vehicle has inbuilt voltage fluctuation protection. It is always recommended to use factory provided charging cable.
This is not advisable as the batteries are continuously monitored along with other controllers in the vehicle which keeps the batteries safe.
The first service of your TVS iQube is scheduled after 6 months from the date of purchase or 4000 km of riding, whichever is earlier. The second service is scheduled after 12 months from the date of purchase or 8000 km of riding, whichever is earlier. The next services are scheduled every 12 months or 4000 km of riding after that.

Once your vehicle is serviced, here are the consumables that will be replaced, depending on the maintenance schedule or the amount of wear.

  • Front fork seal
  • Front brake pad
  • Rear brake liner
  • Disc brake hoses

We will also do a top-up of brake fluid, front fork oil and lubrication of various joints.

Our roadside assistance will generally get to you in about 45 minutes, but traffic and weather are few factors beyond our control, which can impact the time.

We will ensure that you have a happy experience with our services. However, in the rare event when you are unable to enjoy the benefit of the paid service, we will ensure that you are fairly compensated.