Ranked No. 1 in Two-Wheeler Customer Service Index Study for third consecutive year
TVS Star City+, TVS Apache RTR 180 & TVS Jupiter emerge top performers |
Hosur, April 30, 2018:
TVS Motor Company, a leading two and three-wheeler manufacturer in India, has bagged top honors in J.D. Power 2018 India Two-Wheeler Customer Service Index (2WCSI), Two-Wheeler Initial Quality Study (2WIQS) and Two-Wheeler Automotive Product Execution & Layout (2WAPEAL) Study. J.D. Power annually ranks the two-wheelers in terms of best in class product quality, best in class APEAL quality and best in class service quality through a detailed survey with over 10,000 customers.
TVS Motor Company has been ranked number No. 1 for the third consecutive year in the J.D. Power 2018 India Two-Wheeler Customer Service Index Study (2WCSI) for exceptional customer service. The 2018 India 2WCSI Study is based on evaluations from 7,436 two-wheeler owners in 45 cities across India.
In the 2WAPEAL Study, TVS products have been ranked No. 1 in each of the product category - TVS Jupiter in scooter segment, TVS Apache RTR 180 in motorcycle premium segment, and TVS Star City+ in motorcycle economy segment. The 2WIQS Study has ranked TVS Star City+ as best quality product in the economy segment.
"It is a special moment for TVS Motor Company to have bagged top honors in the J.D. Power 2018 study, including securing the 1st position in J.D Power India Two-Wheeler Customer Service Index Study 2018, for the third consecutive time. We endeavor to constantly strive and meet the evolving consumer needs and remain focused on providing a superior ownership experience for our customers. This recognition is a testimony to our efforts to deliver absolute customer delight through Total Quality Management. We would like to appreciate our dealers and their employees for consistently delivering best in class customer service." - Mr. KN Radhakrishnan, President & CEO, TVS Motor Company.
About TVS Motor Company:
We are a leading two and three-wheeler manufacturer, and the flagship company of the USD 7 billion TVS Group. We believe in Championing Progress through Mobility. Rooted in our 100-year legacy of Trust, Value, Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We endeavour to deliver the most superior customer experience at all our touch points across 60 countries. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the JD Power IQS and APEAL surveys for the past 4 years. We have been ranked No. 1 Company in the JD Power Customer Service Satisfaction Survey for consecutive 3 years. For more information, please visit www.tvsmotor.com.
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Varghese M Thomas