TVS @ Auto Expo 2014

TVS @ Auto Expo 2012

Assurance Overview & Highlights

The "ASSURANCE" Extended Warranty Program

  • Extended warranties have been called "Health insurance for the vehicle".
  • It allows a customer to enjoy the benefits of standard warranty with additional advantages over additional longer period of time.
  • The indemnity is to cover the cost of repair and may include replacement if deemed uneconomic to repair under certain terms and conditions.

Highlights

  • Available on complete range of TVS Motor 2 wheeler products / models.
  • Option of 2 years(Moped)/ 3 years(Motorcycles, Scooters and Scooterettes ) of Extended Warranty (over and above the standard manufacturer's warranty period).
  • Comprehensive parts coverage.
  • Valid across all authorized TVSM network.
  • Covers Labour Cost also.

All the above comes at a very nominal price.

Assurance Customer Benefits

Customer Benefits:

  • Peace of mind / worry free ownership experience for up to 5 years.
  • Conformance on usage of TVSM genuine spare parts.
  • Vehicle's resale value improves over a period of time.
  • Protection from rising repair cost in the future.
  • Nation wide service network.
  • Assurance is transferable to new owner in case vehicle is sold by the first owner.

All the above comes at a very nominal price.

Assurance FAQs

What is Assurance?

Assurance is a complete peace of mind Extended Warranty program aimed at enhancing the overall customer experience by adding more Warranty years to the product and thus assuring hassle free riding for up to 5 years.

Why need Assurance?

The customer / ownership data shows that majority of Indian customers keep their two wheelers upto 4-5 years.The standard warranty offered by manufacturer’s is only for 2 years, so the customer has got no choice to cover the financial risk that may arise in case of a premature failure / breakdown from 3rd to 5th year. Assurance program gives that surety to the customer and covers this risk for up to 5 years.

Where it is available?

It is available across all TVSM dealer network throughout the country, the customer can contact any nearest TVSM dealership for more details.

Who can purchase it?

All new TVSM customers who are purchasing any new TVSM 2 wheelers are eligible to buy Assurance package plus all those customers who have bought their vehicle in last 45 days are also eligible for the same.

What does it cover?

The Assurance program gives comprehensive parts coverage (including labour charges) to the customer and covers all the major functional parts of the two wheeler.However, the normal wear and tear parts and consumables are not covered. For further details please refer to Assurance booklet available at the dealerships.

What is the period of cover (years / kms)?

Assurance program gives coverage of upto 5 years or 60,000 kms for Scooter, Scooterettes & Motorcycle range of products. For upto 3 years or 36,000 kms for Mopeds.

What are the Customer Benefits of this program?

  1. Peace of mind riding for upto 5 years
  2. Nominal costing starts from as low as 0.33 paisa per day for a 3 year additional Warranty
  3. All major parts covered under the program
  4. Transfer option to the new customer thus increasing the resale value of the two wheeler
  5. Guaranteed service levels from TVSM network
  6. All India validity
  7. Genuine spare parts guaranteed
  8. Nation-wide service network

Assurance Options & Coverage

CATEGORY Option for Extended Warranty
XL Super,XL Super HD, XL 100 24 months / 24,000 kms*
Wego, Jupiter, Scooty Pep+,Scooty Streak, Scooty Zest 36 months / 36,000 kms*
StarCity+, Sport, Phoenix, Victor 36 months / 30,000 kms*
Apache RTR 160, 180, 200 36 months / 30,000 kms*  

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