What is Assurance?
Assurance is a complete peace of mind Extended Warranty program aimed at enhancing the overall customer experience by adding more Warranty years to the product and thus assuring hassle free riding for up to 5 years.
Why need Assurance?
The customer / ownership data shows that majority of Indian customers keep their two wheelers upto 4-5 years.The standard warranty offered by manufacturer’s is only for 2 years, so the customer has got no choice to cover the financial risk that may arise in case of a premature failure / breakdown from 3rd to 5th year. Assurance program gives that surety to the customer and covers this risk for up to 5 years.
Where it is available?
It is available across all TVSM dealer network throughout the country, the customer can contact any nearest TVSM dealership for more details.
Who can purchase it?
All new TVSM customers who are purchasing any new TVSM 2 wheelers are eligible to buy Assurance package plus all those customers who have bought their vehicle in last 45 days are also eligible for the same.
What does it cover?
The Assurance program gives comprehensive parts coverage (including labour charges) to the customer and covers all the major functional parts of the two wheeler.However, the normal wear and tear parts and consumables are not covered. For further details please refer to Assurance booklet available at the dealerships.
What is the period of cover (years / kms)?
Assurance program gives coverage of upto 5 years or 60,000 kms for Scooter, Scooterettes & Motorcycle range of products. For upto 3 years or 36,000 kms for Mopeds.
What are the Customer Benefits of this program?
- Peace of mind riding for upto 5 years
- Nominal costing starts from as low as 0.33 paisa per day for a 3 year additional Warranty
- All major parts covered under the program
- Transfer option to the new customer thus increasing the resale value of the two wheeler
- Guaranteed service levels from TVSM network
- All India validity
- Genuine spare parts guaranteed
- Nation-wide service network