Frequently Asked Questions

About your Orbiter
How many variants does TVS Orbiter have?
TVS Orbiter Scooter has 2 variants - TVS Orbiter V1 (1.8 kWh) & TVS Orbiter V2 (3.1 kWh).
TVS Orbiter V2 is available in 6 fresh color options: Neon Sunburst, Stratos Blue, Lunar Grey, Martian Copper, Cosmic Titanium and Stellar Sliver. TVS Orbiter V1 is available in 2 colour options: Martian Copper and Stellar Silver.
Yes, your TVS Orbiter can be driven in rain and its LCD is rain-resistant. However, we suggest you carry a raincoat for yourself.
Yes, your TVS Orbiter can be washed at a regular water washing station. However, do not direct the water stream at areas like the charging port, the bag hook area or the underneath the seat regularly. We recommend washing to be done at the authorised workshop only.
No, the Orbiter comes with a fixed, pre-installed SIM from the factory.
Yes, you can ride the Orbiter in stagnant water up to a depth of six inches or 150 mm, with all safety precautions taken for the rider. You can be rest assured that all key components below the floorboard are IP67 rated and will not be affected. We recommend you watch out for potholes though.
The TVS Orbiter comes with two variant options catering to wide variety of our customers’ needs. The TVS Orbiter 3.1 kWh variant has a top speed of 68 kmph. The TVS Orbiter 1.8 kWh also has a top speed of 68 kmph. Hence, you will not be able to lower the top speed.
"Here are a few tips to get the best performance out of your TVS Orbiter:
  • Do not hold brakes while riding. Though it is a common practice among scooter riders to hold the rear brakes ever so slightly while riding, it should be avoided as it reduces the life of your brakes and consumes extra energy in the process, thus reducing your efficiency.
  • Rapid acceleration and riding at high speeds also uses up your battery faster.
  • Maintain the recommended tyre pressure and check periodically (refer to the owner’s manual for correct tyre pressures for your vehicle). If they are under-inflated, their rolling resistance increases as a result, more energy is consumed to move your scooter."
The motor used is an energy efficient low noise BLDC hub motor with 2.5 kW peak power and has been put through rigorous tests in the harshest weather and road conditions.
The TVS Orbiter has a gradeability of 7 degrees with upto 150 kg payload, which makes it easy to ride over inclined roads.
Your TVS Orbiter comes with a 3-year warranty*, which includes the battery, controller, charger and the motor. Damage caused due to poor maintenance, external factors and negligent use, however, are not covered. Please refer to the terms and conditions listed under Warranty Information in your owner’s manual for further clarification.
Your TVS Orbiter is equipped advanced safety features. In case of high ambient temperatures and/ or operating the scooter with heavy loads, the TVS Orbiter is designed to optimize operating temperatures to maintain utmost safety, which may result in a slight change of performance along with an alert notification on the dashboard.
Yes, you will receive an anti-theft alert notification on your smartphone, depending on your network status, in case your TVS Orbiter is dragged while it is locked. You can also access the ‘Live Vehicle Tracking’ feature on the TVS SmartXonnect app to know the exact location of your scooter at any given time.
Your smartphone will be connected to the vehicle through the mobile app. This can be downloaded by scanning the QR code provided in the user manual or links on the website.
No, your connected scooter experience won’t be hampered if you choose to change your mobile number. You must request the change of registered mobile number by contacting your Relationship Manager to process it successfully.
Yes, it is possible to connect as a secondary user, provided he has the necessary information regarding the vehicle and mobile app connectivity.
Subscription plans are packaged offerings of services and features that enhance the overall ride experience and vehicle ownership for customers. Currently, the offerings for TVS Orbiter V1 & V2 models are included in your vehicle pricing and you do not have to pay extra to avail the services.
"The charging times for different variants are as under:

TVS Orbiter 3.1 kWh: It takes approximately 4 hours 10 mins to charge from 0 – 80% with 650 W charger.

TVS Orbiter 1.8 kWh: It takes approximately 2 hours 20 mins to charge from 0 – 80% with 650 W charger."

It takes around 3.1 kWh of electricity to fully charge TVS Orbiter V2 and 1.8 kWh electricity to fully charge TVS Orbiter V1. This is equivalent to 3.1 & 1.8 units of electricity respectively for V2 & V1. Assuming the cost of electricity to be ₹ 7, it would cost you just ₹ 21.70 for charging your TVS Orbiter V2 and ₹ 12.6 for charging your Orbiter V1 from 0% to 100%.
Fast charging impacts the lifespan of Li-ion batteries and as of now TVS Orbiter does not support fast charging. We are continuously working on fast charging technology that has the least impact on battery life and would bring it to market at the earliest.
The TVS Orbiter comes with a 650W plug-and-play portable charger that can be used to charge a vehicle at any standard 15 A domestic socket.
Your TVS Orbiter comes with a standard 650 W charger that can plug into a 15 A household socket and does not require a separate line or meter to function. In case your designated parking spot is far away from your residence, you may need to arrange for a separate connection.
The TVS Orbiter’s charging socket only consumes nominal energy – less than a night lamp - in standby mode.
The cluster will show the battery status as 100% and switch off after a delay once fully charged. The registered mobile app, depending on your subscription plan, will show the live battery charging status as 100%.
No, there is no risk to your TVS Orbiter as it comes equipped with a smart battery management system which prevents overcharging. However, it is always advisable to switch off and unplug the charger once the battery is fully charged.
The charger itself has a cooling fan built in, which cuts in and out depending on the operating temperature. Apart from the fan noise from the 650 W off-board charger for the Orbiter variants, the charger emits no other noise.
The charger is included in the total cost of the vehicle.
No, it is advised to use TVS provided chargers only to charge your Orbiter for better performance and longer life of the battery. Usage of chargers not supplied or recommended by TVS will result in loss of warranty for your Orbiter.
The IDC certified range for TVS Orbiter V2 is 158 Km and that for TVS Orbiter V1 is 86 km. However, actual range may vary based on riding style, road conditions, and load.
TVS Orbiter comes with an advanced system that adapts the DTE – Distance to Empty – prediction as per your riding style to provide the most accurate instantaneous range. This will help you plan your rides and charging sessions better. In case you have to go for an unplanned extra mile you can recharge your TVS Orbiter at any of the charging stations appearing on the app. We are continuously trying to bring information about as many charging stations on TVS SmartXonnect App to give you maximum options to recharge your scooter. The plug-and-play portable offboard charger makes it easy to carry and can be used at any 15 A domestic socket, making it convenient to use in every situation.
No, the range is not affected by frequent charging.
Absolutely. The TVS Orbiter has the lowest discharge rate of any electric scooter, in the category. It loses only about 2% charge for 10 days of non—operation. That means, even if you took a month-long vacation, your scooter would’ve only dropped by roughly 6% of charge when you got back. For best results, ensure you leave your TVS Orbiter with at least 50% charge.
In terms of IDC range, TVS Orbiter V2 3.1 kWh has maximum range of 158 km per charge, TVS Orbiter V1 1.8 kWh can reach upto 86 km per charge (*Eco Mode with Solo rider and under standard testing conditions)
With the key-off condition, the battery will discharge roughly by 2% in 10 days. Kindly ensure to charge your TVS Orbiter once every 15 days.
The battery is protected by an aluminium casing to rule out physical damage. Also, the BMS regulates temperature and ensures optimum performance. Be rest assured our battery packs comply with the latest Government norms.
TVS Orbiter uses the best Lithium-ion battery technology and our battery life is designed to be the same or more than the lifetime of the scooter. However, battery attenuation of 20-30% can be expected around 60,000 - 70,000 km. This can vary based on multiple factors like ambient temperature, riding pattern and so on.
The battery used in the TVS Orbiter is Lithium-ion with NMC.
No, there is no extra battery pack available as of now.
The carry-along charger has an inbuilt voltage fluctuation protection. It is always recommended to use a TVS recommended charger to maintain your warranty status.
No, the batteries designed to be non-removable and are continuously monitored along with other controllers in the vehicle which keeps the batteries safe. Tampering with batteries and connectors will also nullify warranty claims.
The battery is not designed to get overcharged. The battery has a smart protection system that will hinder the bulge and monitor battery health.
TVS Orbiter has inbuilt voltage fluctuation protection. It is always recommended to use a factory-provided charging cable.
No, this is not advisable as the batteries designed to be non-removable and are continuously monitored along with other controllers in the vehicle which keeps the batteries safe. Tampering with batteries and connectors will also nullify warranty claims.
  • Once the user has downloaded and installed the TVS SmartXonnect App, the user needs to launch the TVS SmartXonnect App.
  • To onboard the vehicle, the user needs to click on “Onboard TVS Vehicle or Accessory” card.
  • Tap on “Onboard a TVS Vehicle”.
  • Then the user needs to tap on “Onboard a TVS Vehicle”.
  • Then, the user needs to enter the TVS registered mobile number which the user can find on the invoice copy.
  • After entering the mobile number, the user needs to click on “Continue”.
  • An OTP will be generated and sent to the mobile number entered in the previous step. g. After entering the OTP, the user should be able to see the bike card with all the vehicle details.
  • Tap on the bike card and the “Continue” button gets enabled.
  • The user is redirected to the homepage of the TVS SmartXonnect App which indicates that the vehicle has been successfully onboarded.
TVSM Green Initiative is a program which allows the TVS Motor Company (hereinafter TVSM or Company) to collect the emission reductions from all electric vehicles (EVs) sold by the Company into a single pool. The total reduction in greenhouse gas emissions achieved by these vehicles is measured and verified in order to generate Verified Carbon Units (VCUs).
A Verified Carbon Unit (VCU) is a type of carbon credit awarded for every one tonne of carbon dioxide (CO₂) emissions reduced or removed by a verified project. VCUs are issued under the Verified Carbon Standard (VCS), which is managed by Verra, a leading global carbon standards provider. You can read more at https://verra.org/programs/verified-carbon-standard/verified-carbon-units-vcus/
Yes. The entire process follows the Verified Carbon Standard (VCS), an internationally recognized framework, ensuring compliance with rigorous environmental and social guidelines.
By operating an electric vehicle (EV) instead of a conventional fossil fuel powered vehicle, you are effectively reducing greenhouse gas emissions to the environment. This emissions reduction can be quantified and converted into VCUs under the VCS.
Emission reductions are calculated by comparing the emissions by EVs during use to the estimated emissions from comparable internal combustion engine (ICE) vehicles for similar operations/use. These calculations are based on established methodologies and are independently validated and verified.
All issued and retired VCUs are publicly recorded on the Verra Registry, providing transparency about carbon credits generated from our pooled emission reductions program.
The calculation of your individual contribution of VCUs will be based on factors such as your EV model, kms operated, and the specific methodologies of the registry in which the program is registered.
The VCUs generated from your vehicle’s contribution are pooled with those from other vehicles and can be used by the Company for any lawful purpose. While these cannot be individually assigned to owners, they help accelerate carbon neutrality goals and can support further climate action programs.
The VCUs generated by the operations of the EVs sold by the Company can be utilized for various purposes, such as offsetting emissions from other parts of TVSM operations or investing in further sustainability initiatives. These VCUs further strengthens TVSM’s commitment towards (but not limited to):
  • Investing in expanding EV infrastructure
  • Continuing developing new electric vehicle technologies
  • Supporting our overall sustainability goals
  • Maintaining competitive vehicle pricing
The program helps (but not limited to):
  • Accelerate EV adoption through continued investment in technology
  • Make EV accessible to masses through competitive vehicle pricing
  • Support expansion of EV infrastructure
  • Enable environment sustainability projects at company and community level
Registry rules require that only organizations and projects, not individual vehicle owners, may be holders of VCUs. Even companies or organizations are not authorized to hold VCUs on behalf of individuals. This ensures proper tracking, integrity, and regulatory compliance in the carbon market. Read more at https://verra.org/programs/verified-carbon-standard/verified-carbon-units-vcus/
No action is required. The necessary data collection systems are built into your vehicle and operate automatically. You are auto enrolled if you have purchased TVS EV on or after 1st October 2024.
The program as a part of environmental sustainability initiatives is part of our company strategy. As outlined in your vehicle purchase agreement, VCUs generated by vehicle operation are retained by the company. However, we respect your choice and you are legally entitled to opt out of the program at any time subject to certain conditions.
No, you don’t have to pay for this program, and you can keep enjoying your vehicle with full authority and ownership.
No, you remain in control of your vehicle and data always and don’t lose any money or control over vehicle by consenting to be part of this program. The program has no impact on:
  • Vehicle's performance
  • Your ability to drive and charge your vehicle
  • Vehicle warranty
  • Vehicle's resale value or transfer of ownership
  • Insurance coverage or rates
  • Service support
  • Software updates
No special equipment is needed. Your vehicle's built-in telematics system will handle all necessary data collection and transmission.
By being part of this program, you're actively contributing to the fight against climate change - at no additional cost or loss to you. If you still wish to opt out, simply email us at the provided address with your details and your vehicle information.
No additional data is collected specifically for this project. The data is sourced from our vehicle sales database and telematics data collected from the vehicle. No personally identifiable information is shared with the parties developing this project. We take reasonable steps to ensure that appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion.

However, we may disclose your Personal Data to:

  • Our Parent Company for business and operational purpose
  • Our affiliates or group companies and/or
  • To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.
  • If we are acquired by or merged with another company.
You can ask any query related to this program by writing to us on sustainability@tvsmotor.com

Please note that this FAQ section provides general information and guidance. If you have any further questions or concerns, please contact our customer support team at sustainability@tvsmotor.com

Yes, you can easily schedule a test ride online. Just visit the Book a Test Ride Page and share your details. We will reach out to you at the earliest to arrange your test ride. Simple, quick, and ready to roll!
Absolutely! You can contact your preferred TVS dealership and reschedule your test ride at a time that works best for you.
While there’s no specific duration for TVS Orbiter test ride, a TVS representative will always guide on the dedicated route for the test ride. And yes, it’s absolutely free of charge—take your time and enjoy the ride!.
You can book and purchase TVS Orbiter on the website or by visiting our dealerships. Post successful booking, our Relationship Manager will contact you to take you through the complete purchase process.
Yes, you can book TVS Orbiter online! Simply head to the Book Orbiter Page, choose your preferred variant & follow the guided steps.
Once your full payment is received, we will keep you updated through emails, WhatsApp and SMS. You’ll get all the details and the confirmed delivery date—so you’re always in the loop!
Yes, you can book TVS Orbiter offline by reaching out to your nearest TVS dealership. They’ll guide you through the process and help you with all the details!
Yes, you must make a booking to purchase the TVS Orbiter. The booking amount is only ₹ 5 001* and is adjusted at time of full payment.
After you book your TVS Orbiter, you will get a link that helps you track the status of your order by logging into the website.
Yes, you can buy as many TVS Orbiter vehicles you like but you must book individual vehicles separately.
Buying TVS Orbiter from a city where it is currently not sold and taking it to another city may be a challenge due to state legalities. Also, we do not have after-sales service and roadside assistance for Orbiter in such cities, which may hinder your ownership experience.
Your booking is allotted to your name and contact details which are also part of your unique profile. In such event, you would still want to go ahead with any changes feel free to contact TVS Orbiter Helpline: 18005721818 or drop an email to tvsOrbiter@tvsmotor.com and we will provide a resolution as best we can. However, once invoiced, ownership details cannot be changed.
Yes. The TVS Orbiter is available for purchase through EMI options, through TVS Credit. Please check the website: https://www.tvsmotor.com/vehicle-finance?vehicleCode=orbiter#financeJourney or contact the dealer for further details.
No, the TVS Orbiter is currently not available on lease
Yes, you will need a valid two-wheeler driver's license to ride the TVS Orbiter. Both Orbiter V1 & V2 variants has a speed of 68 km/h, which is above the 25 km/h cap for registration and license. Thus, registration and two-wheeler driving license is compulsory.
Yes, the booking for an Orbiter variant and colour can be changed using your log in credentials on the TVS Orbiter website till the time full payment is made. Please note, this may alter timelines for your Orbiter being made available to you.
Yes, the booking amount is fully refundable. However, once the final payment for the vehicle has been made, the booking and final payment amount is non-refundable.
Exchange offers are not rolling out at the moment. Please stay tuned to our social pages to know about such offers!
You can cancel your booking easily by visiting the cancellation page. Refunds will be processed within 7 days to your original payment method. No questions asked!
No, there are no deductions; the full amount will be refunded.
You can check the availability in your city on the booking page by entering the PIN-code of your city.
The first service of your TVS Orbiter is scheduled after 6 months from the date of purchase or 4000 km of riding, whichever is earlier. The following periodic maintenance are scheduled at 4000km or 1year intervals from (whichever is completed earlier) previous service.
TVS Orbiter comes only with paid service options. However, the services are few and far between compared to petrol scooters.
TVS Orbiter being an electric scooter, requires minimum consumables during service. Depending on the maintenance schedule or the amount of wear on the parts, replacements may be required. Parts will be charged as per cost and labour charges for the service provided will be added to your service invoice.
Our roadside assistance will get you in 90 minutes in Urban areas, 120 minutes in Sub-urban areas and 180 minutes in Hilly terrain, but traffic and weather limitations are factors beyond our control, which can impact the time. As a limited offering the 1st year of roadside assistance is included with the purchase of your TVS Orbiter. Post expiry you may reach out to your relationship manager or nearest Orbiter dealer to renew the same.
We will ensure that you have a happy experience with our services.
You can contact us via call or email for immediate support. Our team will be happy to help you. Toll-free number: 1800 572 1818 (Mon – Fri: 9am – 6pm) or 1800 258 7555/ 7111 (for 24x7 assistance) or email id: tvsOrbiter@tvsmotor.com.
No, the TVS Orbiter can be serviced only at those TVS dealerships where the Orbiter is retailed. This is because we have deployed special service set-ups and specially trained technicians for the Orbiter.
The price of TVS Orbiter varies basis the variant and city you will purchase from. Click here to check the price in your city.
No, the price of TVS Orbiter does not change based on color options. However, additional accessories might incur an extra cost.
The extended warranty scheme for TVS Orbiter is a protection plan designed to provide you with extended warranty for your TVS Orbiter beyond the factory warranty.
Yes, Extended warranty is available for additional 2 years & 20 Kms. Pricing will be as below. Please note, pricing is inclusive of GST.
TVS Orbiter is eligible for Extended Warranty (EW) only if they meet both time and kilometre criteria as per the defined slabs, listed in Annexure.
This covers the replacement or repair of the parts listed in DMS Invoice due to any manufacturing defect, at the sole discretion of the manufacturer, as per terms and conditions mentioned in your owner's manual, policy document and T&C at the time of booking the vehicle. Terms and conditions mentioned in extended warranty document will also be applicable.
The extended warranty coverage will start after the expiration of manufacturer's warranty.
The battery extended warranty will extend the warranty coverage on the battery packs against manufacturing defects, on expiration of the manufacturer’s warranty period by the duration and running specified in the policy; provided the vehicle is maintained as per schedule mentioned in your vehicles Owner’s Manual.
Damages occurring out of but not limited to accident, negligence, misuse, abuse, theft, tampering, cosmetic damages due to any natural wear and tear, including without limitation. Damages occurring out of natural calamities like flood, earthquake, tsunami, storm etc.
You can reach out to the nearest TVS Orbiter authorized main dealership and state your concerns, if the issue is covered under this Warranty, the service team will check the validity and applicability of this issued policy and will repair (or) replace the relevant parts.
No, periodic maintenance, such as battery health checks, is not covered. The Extended Warranty is designed to cover your TVS Orbiter's critical parts against manufacturing defects
No, the policy once issued remains active till the date of expiry mentioned in the policy. Currently no cancellation option is available. Non-refundable.
No, policy once bought can’t be swapped in future.
You can purchase the extended warranty from TVSM dealer along with purchase of your Orbiter at the time of invoicing or within defined slabs for time and kilometre criteria, as listed in Annexure.
No, extended warranty already extends the total warranty coverage to 5 years /70,000 kms (whichever is completed earlier) of usage. For Orbiter extended warranty coverage is 5 years/70,000 kms (whichever is completed earlier).
Yes, Dealer need to share the EW policy and respective vehicle RC copy with the new customer's name to respective authority.
  • For Android Users – For Android Users, the Rewards Cashback can be claimed by owner users on app versions 4.2.0 and above
  • For iOS Users – For iOS users, the Rewards Cashback can be claimed by owner users on app versions 4.4.0 and above.
  • Any user who has purchased a TVS Orbiter in the below mentioned states/regions is eligible to claim the cashback on the TVS SmartXonnect app.
  • The cashback amount available might be different Orbiter variants across the different regions. Do check with the TVS dealership to confirm.
  • Currently, ₹ 10,000 cashback is applicable in Chhattisgargh with validity till 31st March, 2026
  • To avail the cashback reward, follow these steps:
  • Open the TVS SmartXonnect App
  • Click on the hamburger menu icon on the top left corner of the app to open the side menu.
  • Click on “Rewards” -> A scratch card appears on your screen.
  • Tap on the scratch card to claim the reward. On tapping, the amount of reward cashback & eligibility details are mentioned
  • Click on “Claim Reward”
  • Enter your Invoice Registered Mobile Number to receive the OTP for verification.
  • Enter the OTP in the space provided.
  • After verification of OTP, the Bank Details page will open.
  • On the Bank details page, ask the user to enter their Bank Account Number, IFSC Code and the Account Holder’s Name. Click on “Continue”.
  • Confirm your bank account details on the Bank Details Summary Page
  • Click Confirm
  • A message saying “Thank you for your Confirmation. Your bank details have been confirmed successfully.
  • To check the Status of their cashback claim, users can login into the TVS SmartXonnect App -> Go to the side menu -> Click on “Rewards” -> A screen appears which shows the user the Status of their cashback claim.
  • You will also receive a SMS Communication regarding the status of their cashback claim. Scenario-: If the Bank account details submitted by the user is incorrect, you will receive an SMS and will have to go to the Rewards section on the TVS SmartXonnect App and add the bank details again.
If you are eligible for cashback, a rewards card will be enabled in the Rewards Section which can be found in the side menu of the TVS SmartXonnect App.
  • Customers can track the status of their cashback payments using the steps mentioned below:
  • Click on the side-menu of the TVS SmartXonnect App
  • Select “Rewards”
  • A screen will be displayed where the user can check the status of their cashback claim. There are 3 statuses visible to the user namely:
    • Status-1: If the Status is “Reward under process”, then the users bank account details has been successfully processed and the user will receive the cashback in their selected bank account within 5-7 working days.
    • Status-2: If the Status on the app-screen is displayed as “Bank details are incorrect”, ask the user to click on the “Add Bank Details” CTA. Upon clicking on the CTA, the user will be asked to resubmit their Bank Account Details.
    • Status-3: If the Status on the app-screen is displayed as “Reward Credited Successfully”, then ask the user to check the bank statement of the bank account to check if the cashback that has been deposited in their account.
  • You will receive a SMS Confirmation indicating Success/Failure of the correctness of the bank details submitted by them.
  • In case you receive a SMS about incorrect bank details submitted, you can open the side menu on the TVS SmartXonnect App -> Go to the Loyalty Rewards section and Add the correct bank details again.
If you did not receive the OTP on the Invoice Registered Mobile Number please escalate to Customer Care with details of the VIN, Invoice Number.
The process of onboarding your vehicle on the TVS SmartXonnect App is delinked with the Invoice Mobile number (DMS Mobile Number). Hence a user onboarded with a certain VIN on the TVS SmartXonnect App would be able to see the cashback and claim. The OTP would however come to the mobile number provided by the user on the invoice.
Within 5-7 days of the user submitting the correct bank account details, you will receive the cashback. You will receive the cashback in the bank account of which you have submitted details on the TVS SmartXonnect App.
Once the full payment is completed, the invoice will be immediately sent to your registered email ID. If the payment is made at a dealership, a hard copy will also be provided on the spot.