To increase Customer Mobility TVS Motor Company is introducing ROAD SIDE ASSISTANCE
(RSA) Program in India. We have tied up with TVS Auto Assist (India) Limited, to
ensure that you get quick and hassle free service in the event of any unexpected
breakdown of your vehicle.
In the event of any mechanical or electrical breakdown / traffic accident of your
vehicle, all you have to do is call our Toll free number 1800 419 2077 to avail
this Road Side Assistance Service- 24X7, 365 days.
Indicative Reach Time*
Breakdown distance (One way)
Upto 45 mins
above 25 kms
Upto 60 mins+
This service will be provided to all TVS Motor 2 Wheelers either free of cost or
at a reasonable cost to customers, depending on date of sale of vehicle & models
- Free of Cost (FOC) :
All Motorcycles & Scooters sold before or after the date of launch of the program
in the town shall be covered till the end of its primary warranty period (1 / 2
years as applicable)
- Chargeable Basis :
For Moped & Vehicles out of primary warranty, customers can avail the facility by
paying service charge at the time of availing the service. No separate membership
Services under RSA
TVS AA will assign one authorized technician (Executive) who will be in touch with
the customer to provide the following support :
- Onsite Repair - Support regarding Minor Mechanical/ Electrical will be provided
to get the vehicle road-worthy*
- Flat Tyre Support - In case of a puncture or tyre burst, assigned executive
shall support the Customer in getting it repaired from the nearest Tyre Repair Shop.
- Fuel Delivery - In the event of vehicle running out of fuel while travelling,
assigned executive will provide support by arranging up to 2 liters of fuel. The
supply of fuel will be based on availability and fuel charges shall have to be borne
- Key Loss Support - Customers can also avail the pick-up of replacement key
from the house of customer in case the key is lost.
- Assistance in Case of Accident - In the undesired event of an accident, the
customer will be provided information related to medical facilities available nearby.
The vehicle will be towed to the nearest workshop on completion of legal formalities,
- Towing Assistance - In the unlikely event where the vehicle could not be
made roadworthy on the site, customers can still avail the service of towing the
vehicle to the nearest TVSM Authorized dealership.
What is Road Side Assistance (RSA)?
Road Side Assistance is a service to assist you during any unexpected Mechanical/
Electrical breakdown of your vehicle that leaves you stranded.
It covers Onsite Assistance, Tyre puncture support, Fuel Delivery, Key loss support,
Assistance in case of Accident, Towing Assistance.
What is a breakdown?
If a vehicle is immobile unexpectedly during journey due to any of the following
reasons like flat tyre, empty fuel tank, key loss, mechanical or electrical faults,
mishaps, it is considered to be broken down. Apart from this, only if Headlamp does
not function during travel at night, vehicle is deemed to be immobile.
Under what conditions will a vehicle be considered immobile?
A vehicle is considered immobile if, during a journey, it is not possible to
- Start the vehicle, or
- Move/drive the vehicle for reasons like part jamming/ vehicle stuck or
- Drive as it may compromise the safety of the rider seriously like headlights not
working at night or petrol leaking enough to catch fire.
Is my TVS vehicle covered?
All TVS Motor’s Motorcycles & Scooters are covered in this program.
Who delivers the Road Side Assistance?
Authorized Service Providers (ASP) appointed by TVS Auto Assist, TVS Motor
Company’s partner in providing Road Side Assistance program will be delivering the
If have never faced any vehicle breakdown. How is this service beneficial to me?
It is because you haven’t faced any breakdown, you may not be able to imagine the
anxiety and trauma of helplessness and exploitation that usually happens in the
rare case of breakdowns.
Imagine that you are on an emergency travel or visiting your friends or family and
an unexpected breakdown occurs. If you were sure that support would reach you with
a single phone call? Wouldn’t you be able to drive with more peace of mind?
Do I need to enroll separately to get a membership for this program? What is the
No Enrollment/ Membership is required to avail services under Road Side Assistance
program. All motorcycles and scooters under Primary Warranty are eligible to avail
the services for Free*. Post warranty period motorcycles and scooters can avail
the services paying nominal charges, if any.
Whom should I contact in case of my vehicles breakdown?
All you have to do is just dial 1800 419 2077. Services are available 24
x 7, 365 days.
I bought a second hand TVS vehicle, can I avail the service?
Yes. Road Side Assistance is valid even in case of transfer of vehicle ownership.
Do I need to pay for parts, labour?
No, you don’t need to pay for labour & other conveyance charges within 25 KMs from
nearest Authorized Service Provider (ASP). But, you need to pay for the parts replaced
and consumables like petrol, if any.
What happens if the breakdown cannot be resolved on-site?
If the breakdown issue cannot be resolved on-site, the ASP attending you will co-ordinate
to tow the vehicle to the nearest TVS Motor Company’s Authorized Workshop.
But, how will I continue my travel if my vehicle is towed?
Taxi will be coordinated to continue your travel free of cost for the first 25 KMs.
What should I do in case of medical emergency?
Our team will help you by providing information about the medical support available
in that area.